Julia Dickinson-Smith
Aurora,CO
Summary
Experienced Logistics Manager with a strong background in customer service, scheduling, and conflict resolution. Highly skilled in critical thinking, organization, delegation of responsibilities, and outcome-focused leadership. Dedicated to helping children and young adults reach their full potential in society as an Accommodating Behavioral Technician. Possesses a deep understanding of the symptomatology of diagnosed mental disorders and addictions. New to the experience inworking with individuals suffering from mental illness or behavioral problems brings a dynamic and decisive approach to work. Adept at assisting in creating and implementing clients' designated interventions and behavioral plans, ensuring a polished and effective approach to their treatment.
Overview
12
12
years of professional experience
Work History
Behavioral Technician
Behavioral Innovations
07.2024 - Current
- Maintain confidentiality, respecting the privacy and confidentiality of clients and their families.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Using Applied Behavior Analysis, implementing behavior plans, and coaching individuals on ABA techniques. and reducing problem behavior.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
Scheduling and Logistics Manager
Spa Brokers, Inc.
06.2020 - 06.2024
- Managing multiple schedules, sub-contractors, and special arrangements for in-field appointments
- Trained and integrated with the company ERP system
- Ensured project completion and milestones adhered to company policies and budgets
- Supervised staff and day-to-day activities and monitored all office responsibilities
- Handled all conflict resolution and demonstrated decision-making skills in complex scenarios.
Lead Coordinator
Spa Brokers, Inc.
02.2017 - 06.2024
- Provided leadership and organization in coordinating each project and ensuring excellence during customer interactions
- Reviewed and established all work plans and determined assignments accordingly
- Render administrative support as needed
- Managed conflict resolution with customers, team members, vendors, and contractors.
Administrative and Customer Service Clerk
Spa Brokers, Inc.
03.2013 - 02.2017
- Provided Administrative support as needed
- Exhibited polite and professional communication via phone, e-mail, and mail
- Handled all over-counter customer transactions
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies.
Sales Clerk
Spa Brokers, Inc.
10.2012 - 03.2013
- Exhibited polite and professional communication in person, by phone, e-mail, and mail
- Monitored inventory
- Handled all over-counter customer transactions
- Maintained a clean and comfortable space for team members and customers.
Education
Business Administration -
Community College of Denver
Denver, CO10.2012
Skills
- Applied Behavior Analysis
- Behavior Modification Techniques
- Transition Planning Support
- Errorless Learning Techniques
- Motor Skills Development
- Autism Spectrum Disorder Knowledge
- Task Analysis and Chaining
- Incidental Teaching Methods
- Behavioral Intervention Plans
Expertiseandskills
Including multiple scheduling software, Microsoft Office, and intergroup, Requiring skillful follow-up and delegation abilities, Experienced in managing multiple schedules, including employees, customers, subcontractors, and special arrangements. Expertise in permitting, coded barricades, and crane coordination. Aptitude in advanced conflict resolution and customer support.
Personal Information
Title: Coordinating and Logistics Manager
References
- Suzanne Blakely Littrell, Managerial Reference, Suzanne@essentials-spasupplies.com, 503-991-3631
- Carrie Chandler, Managerial Reference, Carrie@spa-brokers.com, 303-594-1911
- Valerie Lancaster, Personal Reference, vklancaster@gmail.com, 303-887-3053
- Cory Carvatt, Personal Reference, Corycarvatt@gmail.com, 720-219-7453
Timeline
Behavioral Technician
Behavioral Innovations
07.2024 - Current
Scheduling and Logistics Manager
Spa Brokers, Inc.
06.2020 - 06.2024
Lead Coordinator
Spa Brokers, Inc.
02.2017 - 06.2024
Administrative and Customer Service Clerk
Spa Brokers, Inc.
03.2013 - 02.2017
Sales Clerk
Spa Brokers, Inc.
10.2012 - 03.2013
Business Administration -
Community College of Denver