Julia Dines

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved customer complaints efficiently through effective communication skills.
• Provided technical support to customers over the phone and in person.
• Greeted guests in a friendly and welcoming manner.
• Prepared tables for meals by setting up items such as linens, silverware, and glassware.
• Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.

I spent a day shadowing Robert Austin, the Strategic Communication and Media Relations Manager for the Denver City Council. Mr. Austin generously hosted me for a day in the Office of the Denver City Council on Monday, March 4, 2024. I learned various skills from him and his experience, as well as attended a Council Meeting and General Public Comment Session.