Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

JULIA DOLPHIN

Norwalk,Connecticut

Summary

Enthusiastic team leader that is good with people and has problem solving skills present. Possesses soft skills such as multitasking, time management, and working in team environment. Very organized, motivated and focused. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Energetic childcare professional with history of entertaining, teaching and protecting children. Follows parents' wishes with care and looks for opportunities to engage children in fun and learning-focused opportunities. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

8
8
years of professional experience

Work History

Operations Lead

Nordstrom
Norwalk
04.2024 - Current
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Organized client meetings or "stand-ups" to provide project updates.
  • Established performance metrics to evaluate operational efficiency and guide team objectives.
  • Developing policies and procedures that promote a safe working environment.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.

In-Home Nanny

Care.Com
Darien
02.2024 - Current
  • Maintained cleanliness and organization of children's living spaces and play areas.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Ensured safety at all times by monitoring the environment for potential hazards or risks.
  • Conducted nightly routines including bathing, story-time, and ensuring children are ready for bed.
  • Negotiated conflicts among children, teaching problem-solving and communication skills.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
  • Maintained records of daily observations and information regarding child's activities and behavior.
  • Created an atmosphere that was conducive to learning through positive reinforcement techniques.

Lead Retail Sales Associate

H&M Hennes & Mauritz
Norwalk
12.2021 - 01.2024
  • Manage quality and visual appearance of store merchandise
  • Ran cash register and responsible for greeting, online orders, and adequate customer experience
  • Responsible for metrics of store loyalty and required to meet stores expectations and standards set
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Facilitated timely arrangement and display of new shipments on sales floor.
  • Assist with moves and merchandising of store
  • Enabled smooth merchandise reception and processing.

Sales Associate/Front End

Dicks Sporting Goods
03.2021 - 12.2021
  • Responsible for assisting customers in finding materials needed/guidance for their sporting matters
  • Ran cash register and responsible for greeting, online orders, and adequate delivery
  • Responsible for metrics of store and to encourage strengthening of metrics if needed
  • Assisted in OMNI of store and was used in multiple departments to ensure a positive customer experience

Associate Supervisor/Keyholder

Charlotte Russe
Stamford
06.2020 - 07.2021
  • Fostered positive interactions to strengthen client relationships.
  • Supervised inventory management and displayed items on sales floor.
  • Facilitated transactions between customers and store.
  • Facilitated daily opening and closing operations, including secure cash handling.
  • Oversaw nightly financial deposits, ensuring accuracy and security.
  • Enhanced visual merchandising by rearranging displays.
  • Oversaw store operations independently when necessary.
  • Implemented quality control measures to uphold company standards.
  • Provided technical support when needed to assist team members with their job duties.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Supported timetable arrangement efforts.

Student Worker

Southern Connecticut State University
New Haven
09.2019 - 12.2019
  • Supported event preparations through teamwork in planning and executing setups for school sports functions.
  • Confirmed receipt and signature of will call tickets by parents.
  • Increased revenue through ticket sales.
  • Managed gate operations to maintain secure perimeter access.

House Cleaning Services

The Maids
Greenwich
05.2019 - 08.2019
  • Maintained a high caution level which cleaning costly articles
  • Interact with customers if they were present during cleaning
  • Coordinated with other cleaning team members
  • Led initiatives to assign tasks to team members.
  • Reported to supervisor about any damage to articles while cleaning
  • Initiated a systematic housekeeping protocol.
  • Proven ability to work autonomously in diverse team settings.
  • Skillfully utilized various cleaning chemicals and equipment.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed routine maintenance and repair.

Camp Counselor

Norwalk Summer Youth Employment Program
Rowayton
06.2017 - 08.2018
  • Monitored compliance with safety procedures among campers.
  • Initiated and participated in various camp-centered activities, including swimming and soccer with children of all ages
  • Organized craft-related activities to enhance engagement.
  • Created and implemented structured group activities for 10-25 young participants.
  • Recognized and implemented safety standards to minimize incidents or accidents.
  • Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.

Education

Bachelor of Science - Sociology (Concentration ; Criminal Justice)

Southern Connecticut State University
New Haven, Connecticut
12.2023

Bachelor of Arts - Sociology

Southern Connecticut State University
New Haven ,Connecticut
12-2023

Skills

  • Focused Contributor
  • Adaptable Learner
  • Dependable Team Member
  • Group Coordination
  • Effective Time Allocation
  • Leadership
  • Distribution management
  • Motivational attitude
  • Facility management
  • Acknowledgment of customer needs
  • Language development support
  • Patience and tact
  • Special needs experience
  • Professionalism and discretion
  • Child development
  • Positive reinforcement techniques
  • Toddler engagement techniques
  • Creative play ideas
  • Strong work ethic
  • Behavior management strategies
  • Effective communication techniques

Activities

  • Hobbies include Cheerleading and Softball. In my free time I attend concerts or small gigs of different artist of different genres
  • Was recently on Southern Connecticut State University All-Girl cheerleading squad an after my time on team ended pursued coaching of children of ages 5- 14 of all different backgrounds and some which needed special needs help or 1:1 help.
  • Going to concerts and traveling allows me to network and meet people of all different backgrounds and interact with people who are all different from me in social setting.
  • Currently coaching Stamford Stars All-Star Cheerleading program.

Timeline

Operations Lead

Nordstrom
04.2024 - Current

In-Home Nanny

Care.Com
02.2024 - Current

Lead Retail Sales Associate

H&M Hennes & Mauritz
12.2021 - 01.2024

Sales Associate/Front End

Dicks Sporting Goods
03.2021 - 12.2021

Associate Supervisor/Keyholder

Charlotte Russe
06.2020 - 07.2021

Student Worker

Southern Connecticut State University
09.2019 - 12.2019

House Cleaning Services

The Maids
05.2019 - 08.2019

Camp Counselor

Norwalk Summer Youth Employment Program
06.2017 - 08.2018

Bachelor of Science - Sociology (Concentration ; Criminal Justice)

Southern Connecticut State University

Bachelor of Arts - Sociology

Southern Connecticut State University
JULIA DOLPHIN