Julia Dominguez
Phoenix,AZ
Summary
Organized Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and providing exceptional customer service while maintaining HIPAA compliance. Excels at identifying patients needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Horizon Eye Specialist & LASIK Center
03.2023 - Current
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Claims Specialist
Mega Furniture
09.2021 - 03.2023
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of company policies.
- Followed up with customers on unresolved issues.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Reduced fraudulent claims by implementing stringent verification processes, safeguarding company assets.
Language Translator
Cyracom
06.2020 - 09.2021
- Provided timely and accurate translations for legal documents, resulting in positive client feedback.
- Leveraged cultural knowledge when translating content in order to preserve intended meaning while maintaining cultural sensitivity.
- Performed proofreading tasks on translated materials, enhancing clarity and eliminating errors for polished final products.
- Enhanced translation accuracy by utilizing advanced language tools and resources.
- Translated documents from English to Spanish.
- Researched cultural etiquette and specific use of slang words.
- Maximized quality control of translated documents.
- Reviewed, edited and proofread translated documents for accuracy.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Kitchen Supervisor
47th Ave Food Store
02.2017 - 07.2020
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
Education
High School Diploma -
Cornerstone Charter
Phoenix, AZSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Spanish Fluency
- Phone and Email Etiquette
- Problem-Solving
- Money Handling
- Registration and Admissions
Languages
Spanish
Professional Working
Timeline
Patient Service Representative
Horizon Eye Specialist & LASIK Center
03.2023 - Current
Claims Specialist
Mega Furniture
09.2021 - 03.2023
Language Translator
Cyracom
06.2020 - 09.2021
Kitchen Supervisor
47th Ave Food Store
02.2017 - 07.2020
High School Diploma -
Cornerstone Charter
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