Julia Donohue
Ringgold,GA
Summary
Organized, effective and professional communicator, skilled in the English language and general computer software with the desire and ability to learn new programs. Striving for improved communication and processes in every position while maintaining confidentiality. A demonstrated natural eye for design and a history of a leading roll in creating flow charts and designing more efficient work processes.
Overview
2009
2009
years of professional experience
Work History
Order Management Team Manager
Empi
Ooltewah, Tennessee
09.2003 - 12.2008
- Began as order management assistant to the manager of the department and after 3.5 yrs was promoted to manager of the department.
- Demonstrated strong organizational skills, led team in managing orders, coordinating communication with the customers, suppliers, logistics team, warehouse processors, sales team and internal staff.
- Hired, trained and coordinated all team members.
- Edited emails and internal paperwork for staff daily.
- Contacted suppliers for invoicing monthly and maintained running totals for general manager.
- Volunteered to lead and assist in sales presentations and other company functions.
- Created efficiency flow charts and participated in management meetings to improve processes and efficiency.
Certified Credit Counselor
Consumer Credit Counselling Service
Chattanooga, Tennessee
2000 - 2003
- Began in a receptionist position and earned a promotion to credit counselor after demonstrating ability to handle incoming calls from 1000+ clients, make appointments, maintain filing, take payments and maintain client confidentiality efficiently.
- Provided individualized counseling to clients looking for help with budgeting, debt management, bankruptcy, foreclosure, credit issues and other related matters.
- Collaborated with clients to negotiate repayment plans with creditors for over 300 clients and/or referred them to other service agencies as needed.
Receptionist
Isgood Realty
Great Barrington, Massachusetts
05.1996 - 07.1996
- Summer job
- Managed incoming calls and routed inquiries to relevant staff, created an organized filing system and assisted with administrative tasks, including data entry and document preparation.
- Greeted visitors and scheduled appointments for clients/other visitors.
- Ran errands/delivered items for manager, as directed.
Secretary's Assistant
G. Stephen Charlton, CPA
Weslaco, Texas
08.1993 - 05.1995
- Managed front desk in neat and organized fashion, managed incoming calls for 5 employees, scheduled appointments, prepared tax returns and delivered payroll and tax information to customers while maintaining client confidentiality.
- Drafted, printed and prepared the local church bulletin.
Education
Bachelor of Arts - Art
Southern Adventist University
Collegedale, TN05-1999
Bachelor of Arts - Psychology
Southern Adventist University
Collegedale, TN05-1999
Skills
- Organization
- Effective communication
- Customer relationship management
- Team management
- Problem solving
- Relationship building
- Flexibility
- Adaptability
- Creative problem solver
Timeline
Order Management Team Manager
Empi
09.2003 - 12.2008
Receptionist
Isgood Realty
05.1996 - 07.1996
Secretary's Assistant
G. Stephen Charlton, CPA
08.1993 - 05.1995
Certified Credit Counselor
Consumer Credit Counselling Service
2000 - 2003
Bachelor of Arts - Art
Southern Adventist University
Bachelor of Arts - Psychology
Southern Adventist University