Julia Doris
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
Manager
Asurion
06.2019 - Current
- Onboarded, trained and developed new and existing direct reports to meet/exceed set objectives
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Process owner for resolving operational issues on customers' devices, other equipment, and connectivity while offering education and device optimization suggestions
- Collaborated with product and development team to create and enhance current tools and systems
- Continuous self development on coaching and development use of everyday leadership process
- Maximized performance by monitoring daily activities and mentoring team members around efficiency in the role
- Defined clear targets and objectives and communicated to team members to drive a performance culture
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Supervisor
Hilton Hotel - Double Tree
08.2015 - 05.2019
- Coordinated with external teams to execute various company events and exceed client demands
- Maintained compliance with company policies and objectives through quality inspections
- Managed and optimized Inventory control and logistics
- Structure successful work schedules for each team member to meet forecasted needs and adhere to labor goals
- Owner of interviewing, hiring, and training new talent
- End of day financial documentation and reporting
- Achieved results by working with team to meet established sales and labor targets
Manager
Giant Eagle
10.2008 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Managed budgets and allocated resources to maximize productivity and profitability for promotional events
- Controlled costs to keep department operating within budget and increase profits through shrink reduction initiatives
- Maintained positive customer relations by addressing problems with resolution goal and implementing successful corrective actions
- Cross-trained existing employees to maximize team agility and performance across perishable departments
- Trained to meet OSHA safety standards in work environment
Education
Bachelor of Computer Engineering - Computer Engineering
Cleveland State University -Washkewicz College of Engineering
Cleveland, OH05.2019
Skills
- Bilingual – Albanian Fluency
- Six Sigma Certification
- Certified Interviewer
- Process Improvement
- Change Management
- Team Development
- Team Leadership
- Resourceful Team Player
- Managing Employee Relations
- Verbal and Written Communication
Timeline
Manager
Asurion
06.2019 - Current
Supervisor
Hilton Hotel - Double Tree
08.2015 - 05.2019
Manager
Giant Eagle
10.2008 - 08.2015
Bachelor of Computer Engineering - Computer Engineering
Cleveland State University -Washkewicz College of Engineering