Julia D. Taylor
Ellenwood,GA
Summary
Experienced and detail-oriented executive leader with 20+ years in healthcare. Effective at leading high-performing teams and motivating healthcare professionals. Demonstrates expertise in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Recognized for implementing innovative solutions to enhance productivity and operational effectiveness. Adept at fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
19
19
years of professional experience
Work History
Director, Clinical Operations
OPTUM/NAVIHEATH
09.2023 - Current
- Lead teams ranging from 54-280+ care coordinators and 4-5 direct reports across the Southeast region with a ~3M Medicare Advantage (MA) and Value Based Care lives under management
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Senior Director, Clinical Operations
OPTUM/NAVIHEATH
02.2022 - 08.2023
- Led a team of 170+ care coordinators, nurse practitioners and physicians (including 8 direct reports) across the Southeast region with a ~1.95M Medicare Advantage (MA) and Value Based Care lives under management
- Identifies opportunities and collaborates to optimize quality and financial outcomes with our internal and external partners
- Continued to meet performance targets while scaling operations
- Achieved an 86% member and patient experience satisfaction score
Director, Clinical Operations
OPTUM/NAVIHEATH
06.2019 - 01.2022
- Led a clinical team of 2 direct reports and 73 clinicians that spans across the Georgia and South Carolina markets, Medicare Advantage (MA) and Bundled Payments for Care Improvement Advanced (BPCIA) lines of business and clients
- Successfully launched and onboarded clinicians to support new MA programs and BPCIA clients which resulted in managing up to ~1.37M Medicare Advantage lives
- Understands client goals, expectations, and objectives to drive a positive member and client experience as well as obtain compliant outcomes and maintain fiscal responsibility
- Facilitate change management through a number of key pilot projects and initiatives that benefits the company at large
Director of Ancillary Services
ALLIANCE SPINE AND PAIN CENTERS
02.2018 - 05.2019
- Created success through oversight of laboratory services, durable medical equipment, and certified registered nurse anesthetists for 19 physician offices and 14 ambulatory surgery centers
- Developed new laboratory ordering processes and implementation while ensuring compliance with Georgia pain management regulations
- Developed strategies to maximize operational efficiency of certified registered nurse anesthetists' scheduling within the ambulatory surgery centers
Regional Operations Director
DAVITA
03.2016 - 11.2017
- Defined direction that catalyzed coordination across departments through oversight of $35M P&L by managing new business development, strategic planning, regulatory compliance, quality performance, and patient / physician / community relations for 14 in-center dialysis clinics, 7 peritoneal dialysis programs, 3 home hemodialysis programs, 190+ teammates (including 14 direct reports), and 900+ patients
- Ensured successful achievement of national goals by leading and participating in variety of cross-functional committees
- Maximized operational efficiency of prominent, highly sophisticated projects through oversight of regional growth
- Demonstrated leadership by participating in development of new facilities and strategic partnerships
- Improved labor management by 1% through focus on company-designed scheduling programs and effective staffing ratios
- Improved overall teammate retention rates from 68% to 78% and one-year retention rates from 46% to 56% through improvement of onboarding process and focus on teammate experience
- Delivered key contributions toward planning and development of five new facilities and opening of four new facilities throughout tenure
Group Facility Administrator
DAVITA
12.2011 - 02.2016
- Created durable success through oversight of support operations for Facility Administrators throughout 24 in-center dialysis facilities with over 300 teammates and 1,600 patients (2014-2016)
- Demonstrated calm, clear-headed leadership through management and support of PD / HHD Program Managers in overall operations of 32 home facilities including 20+ teammates and 500+ patients (2011-2013)
- Embraced responsibility for developing and driving strategic planning and implementation of home and in-center growth plans
- Demonstrated insightful leadership and enhanced clarity of mission by developing and nurturing collaborative relationships with Medical Directors, Facility Administrators, and Regional Operations Directors
- Apply strong leadership talents while serving as faculty member for Corporate Leadership Development Program with multiple presentations on Planning & Organizing, Delegation, and Leading through Mission and Values
- Delivered key contributions through participation in budget formulation and management for home and in-center facilities
Clinical Support Specialist
DAVITA
01.2006 - 11.2011
- Created energy and stability by assisting in development, review, revision, and rollout of clinical policies, procedures, and educational material
- Enhanced capacity of staff and improved operations through implementation of education programs, including theory classes and teammate development, and by ensuring adherence to policies and procedures throughout facilities
- Significantly enhanced staff / patient knowledge and increased quality of patient care through delivery of continuing education and in-service programs to teammates and patients
- Demonstrated exceptional leadership by maintaining all facilities above 'immediate jeopardy deficiency' on Medicare certification surveys through consistent internal auditing and variance corrections
- Exhibited quality management through oversight of division that was in top 10% for consistent central venous access rates
Education
Master of Science in Administration (M.S.A.) - Health Administration
Central Michigan University
Mount Pleasant, MIBachelor of Science - Nursing
Ohio State University
Columbus, OHSkills
- Strategic Planning
- Performance Improvement
- Verbal and written communication
- Relationship Building
- People Management
- Operations Management
Credentials
- Registered Nurse (R.N.)
Key Qualifications
- Organized and initiative-taking Executive Leader with expertise in multi-project management and conflict resolution with unique ability to partner with professionals from a variety of backgrounds to foster a culture-based patient service.
- Highly analytical thinker, able to motivate and develop teams to achieve results beyond expectations while maintaining unwavering integrity and a tenacious work ethic.
- Experience collaborating with management team to develop and implement plans for operational infrastructure of systems, processes, and personnel designed to accommodate rapid growth objectives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director, Clinical Operations
OPTUM/NAVIHEATH
09.2023 - Current
Senior Director, Clinical Operations
OPTUM/NAVIHEATH
02.2022 - 08.2023
Director, Clinical Operations
OPTUM/NAVIHEATH
06.2019 - 01.2022
Director of Ancillary Services
ALLIANCE SPINE AND PAIN CENTERS
02.2018 - 05.2019
Regional Operations Director
DAVITA
03.2016 - 11.2017
Group Facility Administrator
DAVITA
12.2011 - 02.2016
Clinical Support Specialist
DAVITA
01.2006 - 11.2011
Bachelor of Science - Nursing
Ohio State University
Master of Science in Administration (M.S.A.) - Health Administration
Central Michigan University