Julia Ducey
Fort Lauderdale,FL
Summary
Dedicated professional with a creative mind, diverse experience, and a
drive to work passionately. I have years of client relations experience
within retail, hospitality, and software. In my current role I assist in organizing, prioritizing, facilitating and monitoring the operational flow of appraisal orders through the Bluebird Valuation system.
Overview
5
5
years of professional experience
Work History
Client Relations Specialist
Bluebird Valuations
Fort Lauderdale, FL
08.2022 - Current
- Maintains open lines of communication with clients and third-party vendors to ensure production requirements are met
- Builds strong partnerships with appraisers to promote a high level of customer service
- Schedule and coordinate the flow of work between departments while
- expediting the production process
- Replies to customer emails, maintains calendars, schedules client appointments and confirms customer orders
- Process payments according to company and department policies
- Created, maintained and updated databases of clients' information for easy access.
Client Sales and Services Associate
Esquire Bank
Boca Raton, FL
07.2021 - 03.2022
- Generated and developed new business to meet specified production goals
- Maintained and nurtured existing client relationships
- Maintained CRM system (Salesforce)
- Understands and communicates information on company products, services, and policies
- Participated in team strategic sales meetings and business trade events
- Communicated with prospective clients and retains necessary documents for
- prequalification
- Made inbound and outbound calls followed up with emails to prospects in the sales campaign. Updated Salesforce with each lead accordingly
Network Operations Specialist
American Well
Remote
02.2021 - 07.2021
- Main point of contact for all provider-related support questions and issues
- Managed a running queue of support escalations in conjunction with other team members, escalates as needed
- Monitored real time call traffic to ensure service levels are met
- Applied critical thinking to prioritize and problem solve escalations
- Monitored and supported the company’s production systems and applications
- Assisted in monitoring intra-day staffing levels and provider availability utilizing
- workforce management tools
- Upholded tracking of all support escalations utilizing Salesforce tools
Business Development Representative
Loftware
Portsmouth, NH
07.2019 - 11.2019
- Created outbound leads through researching using discover org
- Made cold calls and inbound calls
- Qualified or disqualified inbound leads through follow-ups
- Set weekly goals to achieve for the company
- Utilized Salesforce (track leads, keep up with tasks, interact with colleagues)
- Created relationships with key decision makers
- Researched and secured my own leads
Communications Consultant
Energia Communications
Remote
10.2018 - 06.2019
- Updated press releases for journalists and editors
- Sent out urgent media pitches to corporations and journalists
- Responsible for updating social media
- Utilized twitter for increasing followings and updates
- Maintained a deadline for weekly urgent tasks
Education
Bachelor of Science - Communication
University of New Hampshire
Durham, NH05-2018
Skills
Microsoft Programs
Interpersonal Communication
Problem Solving
Prioritization
Salesforce
Customer Service
Organizational Skills
Critical Thinking
Collaboration
Timeline
Client Relations Specialist
Bluebird Valuations
08.2022 - Current
Client Sales and Services Associate
Esquire Bank
07.2021 - 03.2022
Network Operations Specialist
American Well
02.2021 - 07.2021
Business Development Representative
Loftware
07.2019 - 11.2019
Communications Consultant
Energia Communications
10.2018 - 06.2019
Bachelor of Science - Communication
University of New Hampshire