Julia Duhaney
Hamden,Connecticut
Summary
Junior Manager Butler Department with 8+ years of experience at Sandals Ochi Beach Resort, dedicated to enhancing guest satisfaction through personalized services and efficient issue resolution. Demonstrates superior service and professional etiquette, with a strong background in training and supervising staff to elevate service standards. Committed to driving excellence and fostering repeat bookings by delivering exceptional guest experiences.
Overview
12
12
years of professional experience
Work History
Junior Butler Manager Department
Sandals Ochi Beach Resort
Ocho Rios, JA
01.2015 - 07.2024
- Coordinated butler services, overseeing personalized guest experiences
- Trained and supervised butler staff, enhancing service standards
- Managed guest complaints and resolved issues promptly.
Restaurant Supervisor
Sandals Ochi Beach Resort
Ocho Rios, JA
11.2012 - 12.2014
- Supervised restaurant operations, ensuring high-quality service and customer satisfaction
- Managed staff schedules and training programs
- Maintained compliance with health and safety regulations.
Supervisor 24/7 Cafe Deli
Jamaica Pegasus Hotel
Kingston, JA
1996 - 2012
- Oversaw daily operations of the cafe, ensuring efficiency and high service standards
- Trained and supervised staff, enhancing productivity and service quality
- Managed inventory and supply orders.
Housekeeping Room Attendant
Jamaica Pegasus Hotel
Kingston, JA
1990 - 1996
- Maintained cleanliness and orderliness of guest rooms
- Provided exceptional customer service and addressed guest requests.
Education
Associate of Science Degree in Hospitality and Restaurant Management -
Western Hospitality Institute
Montego Bay, Jamaica, West Indies04-2008
Food Preparation
HEART Trust NTA
Kingston, Jamaica, West Indies08-1990
Clothing And Textiles Studies
HEART Trust NTA
Kingston, Jamaica, West Indies08-1988
High School Diploma -
Guys Hill High School
Jamaica01-1986
Skills
- The Guild of Professional English Butler Management
- Hotel and Restaurant Management
- Standards of Superior Service
- Professional Dining Room Service
- Protocol and Professional Etiquette
- First Aid and Cardiopulmonary Resuscitation (CPR)
Awards
- Heart of the House Team Member of the Month Certificate (June 2023)
- Five Star Service Awards Certificate (December 2023)
- The 'WOW' Inspiration Training Workshop Certificate (March 2022)
- Venza PCI Training Certificate (August 2019)
- The Guild of Professional English Butlers Association Membership (July 2019)
- Team Member of the Month Certificate (June 2019)
- Diamond Team Member of the Month Certificate (August 2017)
- Certificate of Achievement for Standards of Superior Service Training (August 2012)
- Certificate of Achievement in Protocol and Professional Etiquette (May 2011)
- Long Service Award for 15 Years (July 2011)
- Certificate of Appreciation for exemplary customer service (January 2011)
- Certificate of Recognition for Professional Dining Room Service Course (December 2007)
References
Available upon request
Timeline
Junior Butler Manager Department
Sandals Ochi Beach Resort
01.2015 - 07.2024
Restaurant Supervisor
Sandals Ochi Beach Resort
11.2012 - 12.2014
Supervisor 24/7 Cafe Deli
Jamaica Pegasus Hotel
1996 - 2012
Housekeeping Room Attendant
Jamaica Pegasus Hotel
1990 - 1996
Associate of Science Degree in Hospitality and Restaurant Management -
Western Hospitality Institute
Food Preparation
HEART Trust NTA
Clothing And Textiles Studies
HEART Trust NTA
High School Diploma -
Guys Hill High School
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