Julia Duhaney
Hamden
Summary
Junior Manager Butler Department with 8+ years of experience at Sandals Ochi Beach Resort, dedicated to enhancing guest satisfaction through personalized services and efficient issue resolution. Demonstrates superior service and professional etiquette, with a strong background in training and supervising staff to elevate service standards. Committed to driving excellence and fostering repeat bookings by delivering exceptional guest experiences.
Overview
36
36
years of professional experience
Work History
Dietary Aide
Arden Care and Rehabilitation Center
Hamden
11.2024 - Current
- Assists in serving and sanitation-per diem
Housekeeping Supervisor
Courtyard by Marriott New Havel at Yale
New Haven
09.2024 - Current
- Was rewarded employee of the month in February 2025.
- Assigned in the Bistro as a Chef and assistant in taking orders and serving meals to customers.
Junior Manager Butler Department
Sandals Ochi Beach Resort
Ocho Rios
01.2015 - 07.2024
- Coordinated butler services, overseeing personalized guest experiences.
- Trained and supervised butler staff, enhancing service standards.
- Managed guest complaints and resolved issues promptly.
Restaurant Supervisor
Sandals Ochi Beach Resort
Ocho Rios
11.2012 - 12.2014
- Supervised restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed staff schedules and training programs.
- Maintained compliance with health and safety regulations.
Supervisor 24/7 Cafe Deli
Jamaica Pegasus Hotel
Kingston
01.1996 - 11.2012
- Oversaw daily operations of the cafe, ensuring efficiency and high service standards.
- Trained and supervised staff, enhancing productivity and service quality.
- Managed inventory and supply orders.
Housekeeping Room Attendant
Jamaica Pegasus Hotel
Kingston
01.1990 - 01.1996
- Maintained cleanliness and orderliness of guest rooms.
- Provided exceptional customer service and addressed guest requests.
Education
Hospitality and Restaurant Management -
Western Hospitality Institute
Montego Bay, Jamaica04.2008
Associate of Science Degree - Clothing and Textiles
HEART Trust NTA
Kingston08.1998
Certificate - Food Preparation
HEART Trust NTA
Kingston08.1990
Skills
- Butler management
- Hotel and restaurant management
- Standards of superior service
- Professional dining room service
- Protocol and professional etiquette
- First aid
- Cardiopulmonary resuscitation (CPR)
Awards
- Heart of the House Team Member of the Month, 06/23
- Five Star Service Award, 12/23
- WOW Inspiration Training Workshop, 03/22
- Venza PCI Training Certificate, 08/19
- Guild of Professional English Butlers Membership, 07/19
- Team Member of the Month, 06/19
- Diamond Team Member of the Month, 08/17
- Superior Service Training Certificate, 08/12
- Protocol & Professional Etiquette Certificate, 05/11
- 15-Year Long Service Award, 07/11
- Customer Service Excellence Certificate, 01/11
- Professional Dining Room Service Certificate, 12/07
References
References available upon request.
Timeline
Dietary Aide
Arden Care and Rehabilitation Center
11.2024 - Current
Housekeeping Supervisor
Courtyard by Marriott New Havel at Yale
09.2024 - Current
Junior Manager Butler Department
Sandals Ochi Beach Resort
01.2015 - 07.2024
Restaurant Supervisor
Sandals Ochi Beach Resort
11.2012 - 12.2014
Supervisor 24/7 Cafe Deli
Jamaica Pegasus Hotel
01.1996 - 11.2012
Housekeeping Room Attendant
Jamaica Pegasus Hotel
01.1990 - 01.1996
Hospitality and Restaurant Management -
Western Hospitality Institute
Associate of Science Degree - Clothing and Textiles
HEART Trust NTA
Certificate - Food Preparation
HEART Trust NTA