Julia Dunbar
Tampa,FL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
Unique Solutions
Wilkesboro, North Carolina
06.2002 - 04.2006
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Educated clients on new proprietary software and updated account information to maintain high standards of client service.
Administrative Assistant
Cjet Corporation
Virginia Beach, VA
06.1998 - 06.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Education
Some College (No Degree) -
Appalachian State University
Boone, NC Skills
- Project Management
- Account Management
- Time Management
- Verbal and Written Communication
- Customer Service
- Product Training
- Issue Resolution
Timeline
Account Manager
Unique Solutions
06.2002 - 04.2006
Administrative Assistant
Cjet Corporation
06.1998 - 06.2000
Some College (No Degree) -
Appalachian State University