Summary
Overview
Work History
Education
Skills
Personal Information
Organization
Languages
References
Timeline
Generic
JULIA DY

JULIA DY

Pasig,Philippines

Summary

Detail-oriented team player with strong organizational skills. Proven ability to effectively manage multiple projects simultaneously while maintaining a high degree of accuracy. Adept at prioritizing tasks and meeting deadlines in fast-paced environments. Demonstrated commitment to delivering exceptional results and exceeding expectations.

Overview

2
2
years of professional experience

Work History

Email and Technical Support Specialist

Transcom
01.2023 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Walked individuals through basic troubleshooting tasks.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Used ticketing systems to manage and process support actions and requests.

Customer Service Representative

Sitel
06.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

Bachelor of Science - Psychology

Rizal Technologial University/ Pasig
Eusebio, Pasig City
07.2025

High School Diploma -

Arellano University - Pasig
239 Pag – Asa Street, Pasig City
07.2021

High School Diploma -

Manggahan High School
44 Street, Karangalan Village, Pasig City
07.2019

Skills

  • Able to communicate well with the team
  • Able to adapt well in a new environment
  • Able to set goals and objectives for the team
  • Able to learn fast in a matter of time
  • Ability to cooperate well in a Team
  • Technical Troubleshooting
  • Customer Support
  • Application support

Personal Information

Gender: Female                                                               

Age: 22           

Birthday: May 17, 2002      

Place of Birth: Pasig City     

Religion: Roman Catholic             

Nationality: Filipino        

Weight: 45 kg               

Height: 4'11               

Father’s Name: Luminante Marcos Aguja 

Occupation: Leadman  Electrician     

Mother’s Name: Laarnie Garcia Dy   

Occupation: Housewife

Organization

CFC Kids for Christ Power Teams Camp  - Jesus Good Shepherd School / SY: 2013-2014

Languages

English
Native or Bilingual

References

  • Angeline Alcarado, Customer Service Representative, +639639152050
  • Jean Mendoza, Customer Service Representative, +639668742169
  • Rachel Butil, Customer Service Representative, +639770734224

Timeline

Email and Technical Support Specialist

Transcom
01.2023 - Current

Customer Service Representative

Sitel
06.2022 - 12.2023

Bachelor of Science - Psychology

Rizal Technologial University/ Pasig

High School Diploma -

Arellano University - Pasig

High School Diploma -

Manggahan High School

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JULIA DY