Julia Dyachyshyn

• Worked with routing specialists, route managers and service department to optimize routes.
• Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
• Dispatched drivers to meet daily delivery needs for company customers.
• Identified locations and needs of callers to accurately send assistance.
• Investigated and resolved customer and vendor issues to retain business.
• Monitored attendance and productivity for employees by maintaining accurate and updated records.

Working closely with drivers and customers in order to effectively resolve any issues and complaints.
Building professional relationships with new customers, and cultivating existing ones to help the company grow.
Open a dedicated lane with "Echo Global," and coordinate with already existing customers, like "Amazon."
Managing all updates, changes, and pre-plan drivers in advance.
Requesting detention, layover, lumpers, TONU, etc.
Informing the fleet department about any breakdowns, and providing updates on the completion of work orders for trucks and trailers.
Communicating with the driver, assigning the load or pre-load, and determining which trucks and trailers will be used if there are any changes.

• Planning, organizing, and managing the work of daily 7-10 drivers.
• Booking answers phone calls and emails. Exhibits polite and professional communication via phone and e-mail.
• Providing administrative support to ensure the efficient operation of the office.
• Doing all administrative duties, such as filling, updating, copying, binding, scanning, etc.
• Verifying with the shipper and receiver if there is no appointment needed.
• Making sure drivers have the amount of hours on their cycle for the trip.