Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Ellis

Hendersonville,TN

Summary

I am fairly new to Hendersonville, TN, after my husband finished his time in the military we have relocated to his hometown. I currently have 5 years of customer service experience working briefly in a call center and 4 years as a pharmacy technician/clerk. I am looking forward to a front end role in the medical setting where first impressions matter and I am contributing to a cohesive and friendly work environmnet.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

Kroger
07.2024 - Current
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Developed and implemented improvements to pharmacy organization system.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.

Pharmacy Technician

Walgreens
10.2020 - 03.2024
  • Highly skilled Pharmacy Tech with 4 years of experience in developing and implementing efficient systems for medication inventory tracking and prescription filling
  • Proven track record in reducing waste, increasing team productivity and improving customer satisfaction scores
  • Adept at training and mentoring new pharmacy techs and maintaining positive relationships with customers
  • Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory report
  • Trained and mentored new pharmacy techs, resulting in an increase in team productivity and improvement in customer satisfaction scores
  • Managed the processing of insurance claims, resulting in a noticeable reduction in claim processing time
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Education

EXCPT -

Walgreen's Pharmacy Tech Training
01.2023

Skills

  • Team collaboration
  • Medication inventory management
  • Customer service specialist
  • Pharmacy regulation compliance
  • Patient registration
  • Insurance verifications
  • Reminder calls
  • Appointment scheduling
  • Records management
  • Documentation
  • Co-payment collection
  • Insurance verification
  • HIPAA guidelines

Timeline

Pharmacy Technician

Kroger
07.2024 - Current

Pharmacy Technician

Walgreens
10.2020 - 03.2024

EXCPT -

Walgreen's Pharmacy Tech Training
Julia Ellis