Proven Case Manager with a track record of enhancing client outcomes at Community Services of Northeast Texas, Inc. through expert case management and documentation proficiency. Skilled in MS Office and conflict resolution, consistently achieving compliance with TDHCA regulations. Demonstrates strong organizational abilities and a positive attitude, significantly improving client service delivery and inter-agency coordination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Julia Elrod
Linden,TX
Summary
Overview
6
years of professional experience
Work History
Community Services of Northeast Texas, Inc.
Case Manager
05.2020 - 03.2024
Job overview
- Maintained accurate documentation on all cases, ensuring compliance with TDHCA regulations.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies and community-based organizations to provide useful benefits to clients and their families.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Can type at 65 wpm with a 99% accuracy and great at ten-key typing.
- Completed 5-7 new client application/data transfer to Captain.
Kim's Convenience Stores
Cashier
08.2018 - 02.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Jim Reynolds
Cashier Manager
12.2017 - 08.2018
Job overview
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
A&M UniversityTexarkana, TX
Bachelor of Arts from Psychology And Interdisciplinary Studies
12.2017
University Overview
- Completed course in Advanced Professional Communications
Vista CollegeLongview, Texas
Certificate From National Healthcare Association from Medical Billing And Coding
10.2019
University Overview
- Dean's List [Spring and Fall 2019]
- President's List [Spring and Fall 2019]
Kilgore CollegeKilgore, TX
No Degree from Early Childhood Education
05.2011
University Overview
- Member of the Kilgore Chorale
Skills
- Case Management
- MS Office
- Organization and Multitasking
- Documentation And Reporting
- Conflict Resolution and Positive Attitude
- Written and verbal communication
- Certified in CPR/AED
- Notary Public
- Community Resources and Outreach
- Documentation proficiency
- Data Entry and Analysis
- Case Management Tracking
Affiliations
Affiliations
- Salvation Army in Cass and Marion Co
- East Texas Food Bank
Accomplishments
Accomplishments
Peer Appreciation Award 2023
Certification
- CBCS - Certified Billing and Coding Specialist
Expired in 10/11/2021
Availability
See my work availability
Not Available
Available
monday
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sunday
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefits401k matchPaid time offPersonal development programsTeam Building / Company RetreatsCareer advancementPaid sick leaveQuote
The best view comes from the hardest climbs.
Timeline
Case Manager
Community Services of Northeast Texas, Inc.
05.2020 - 03.2024
Cashier
Kim's Convenience Stores
08.2018 - 02.2020
Cashier Manager
Jim Reynolds
12.2017 - 08.2018
A&M University
Bachelor of Arts from Psychology And Interdisciplinary Studies
Vista College
Certificate From National Healthcare Association from Medical Billing And Coding
Kilgore College
No Degree from Early Childhood Education
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