Summary
Overview
Work History
Education
Skills
Timeline
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JULIA ELSER

Lancaster,PA

Summary

Accomplished Anticoagulation Technician at The Heart Group, Penn Medicine, specializing in data management and collaborative engagement. Successfully led initiatives resulting in a 15% increase in critical laboratory testing, enhancing overall patient safety. Proficient in EPIC and DAWN software, with a strong focus on quality assurance and training while demonstrating exceptional problem-solving abilities. Aiming to leverage expertise in program support to further optimize healthcare delivery systems.

Overview

20
20
years of professional experience

Work History

Anticoagulation Technician

The Heart Group, Penn Medicine
11.2022 - Current
  • Reviews and evaluates patient needs regarding upcoming tests and procedures, and communicate relevant information to the cardiologist
  • Educates patients on potential medication interactions with anticoagulants, offers dietary guidance, and provides information regarding adverse drug interactions
  • Directly involved in training new staff members
  • Utilizes EPIC and DAWN anticoagulation software programs to research and abstract relevant patient data and input medication instructions into the patient medical record
  • Monitors high-risk medications and manages entry of laboratory orders into the medical record
  • Contacts patients when additional testing is necessary, leading to a 15% increase in laboratory testing aimed at enhancing patient quality and safety

Resource Coordinator

Case Management, Penn Medicine
05.2022 - 11.2022
  • Coordinate discharge planning by facilitating referrals for home health services, rehabilitation centers, skilled nursing facilities, and securing insurance authorizations to guarantee a seamless transition and continuity of care following hospital discharge
  • Assess patient needs and preferences through discussions about ongoing care, and escalate complex care to the case manager
  • Provide updates to family members regarding the status and recommendations for their loved ones
  • Enters interactions into the patient medical record

Procedure Scheduler/Customer Service Specialist

Perioperative Surgical Home, Penn Medicine
10.2020 - 11.2022
  • Supported inbound and outbound calls relating to scheduling surgical procedures
  • Coordinated with clinical personnel, surgery coordinators, and providers to ensure accurate and timely scheduling of procedures
  • Performed quality assurance monitoring for scheduled procedures
  • Assisted physicians, nurses, and office schedulers with questions regarding laterality, procedures, robots, and anesthesia
  • Preceptor for new employees

Intake Specialist

Horizon Healthcare Services, Penn Medicine
01.2019 - 10.2020
  • Coordinated and scheduled nursing visits, instructed patients, ensured timely delivery of medications and supply delivery
  • Implemented the billing process and insurance authorizations
  • Engaged with various departments, health care providers, patients, and facilities
  • Prioritized workflow according to referral requirements and deadlines
  • Participated in training new employees
  • Utilized a range of software and referral programs including PowerChart, EPIC, and CPR+, ensuring that all interactions, allergies, and medications were documented in the patient’s medical record
  • Generated reports for data analysis which lead to a 10% reduction in overall expenses

Unit Clerk

Lancaster General Health, Penn Medicine
09.2017 - 01.2019
  • Welcomed patients, visitors, and staff upon arrival to the unit
  • Responsible for organizing and maintaining patient records, the nurse’s station, and executing receptionist responsibilities
  • Facilitated communication among staff, recorded the current census, managed admissions, discharges, transfers, and dietary requirements
  • Conducted errands as needed to guarantee the unit was adequately stocked for the shift, obtained medications, and linens
  • Served as a mentor for new unit clerks

Variable Labor/Inventory Control

QVC
11.2004 - 03.2018
  • Conducted cycle counts utilizing handheld radio-frequency devices, and Warehouse Management System (WMS)
  • Regularly exceeded rate requirements with 100% accuracy
  • Executed data entry tasks with Word, Excel, Access, and WMS to maintain inventory accuracy and analyze the source of discrepancies
  • Cross trained variable employee across multiple departments to enhance efficiency of customer order processing
  • Additionally, my responsibilities encompassed providing support in the print room, handling packing, receiving, shipping, deck and pallet management, and returns processing

Education

Bachelors of Science - Healthcare Administration

Pennsylvania College of Health Sciences
Lancaster, PA
05.2024

Professional Certification - Health Informatics

Pennsylvania College of Health Sciences
Lancaster, PA
05.2024

Skills

  • Detail-Oriented Data Input
  • Data Management
  • Quality Assurance
  • Confidential Information Handling
  • Cooperative Engagement with Health Care Providers
  • Problem-solving
  • Program Management Support
  • Clear Written Communication

Timeline

Anticoagulation Technician

The Heart Group, Penn Medicine
11.2022 - Current

Resource Coordinator

Case Management, Penn Medicine
05.2022 - 11.2022

Procedure Scheduler/Customer Service Specialist

Perioperative Surgical Home, Penn Medicine
10.2020 - 11.2022

Intake Specialist

Horizon Healthcare Services, Penn Medicine
01.2019 - 10.2020

Unit Clerk

Lancaster General Health, Penn Medicine
09.2017 - 01.2019

Variable Labor/Inventory Control

QVC
11.2004 - 03.2018

Bachelors of Science - Healthcare Administration

Pennsylvania College of Health Sciences

Professional Certification - Health Informatics

Pennsylvania College of Health Sciences

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