Julia Ely
Venice,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
Shamrock Cafe
10.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Communications - Human Services
Southern Vermont College
Bennington, VTSkills
- Order Accuracy
- Guest Relations Management
- Safe Food Handling
- Customer Service
- Sales Techniques
- High-Volume Dining
- Accurate Money Handling
- Complaint Resolution
- Service Prioritization
- Team Collaboration
- Tableside Service
- Time management
- Positive attitude
- Strong multitasking
- Menu knowledge
- Conflict resolution
- Active listening
- Attention to detail
- Interpersonal skills
- Excellent communication
- Adaptable and Flexible
Timeline
Waitress
Shamrock Cafe
10.2021 - Current
Communications - Human Services
Southern Vermont College
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