Motivated Patient Service Specialist with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Hi, I’m
Julia Emerson Edwards
Experience Patient Service Specialist
Bedford,United States
Summary
Overview
13
years of professional experience
Work History
Cleveland ClinicWarrenville Hts, OH
Patient Service Specialist
11.2021 - Current
Job overview
- Check patients in for appointments
- Accepted patients insurance for billing
- Provide clerical services as needed for office operations
- Answered busy telephone lines and ensured timely and effective information provided
- Scheduled new follow-up referral appointment with confirmation contact
- Compiled, maintained, and updated patient records according to HIPAA regulations
- Confirmed patient insurance billing information with insurance companies
- Balanced nightly monies and processed credit cards.
US NavyNorth Canton, OH
Engineer- Builder
08.2019 - Current
Job overview
- Building and repairing wood, masonry concrete, and steel structures
- Installing interior finish work, including installing sheet rock, paneling or ceramic tile walls and installing ceiling and floor tile, millwork and trim
- Operating carpentry, cabinet-making, and tool and equipment repair shops
- Building forms for concrete construction
- Operating concrete batch plants, portable concrete mixers and other concrete finishing equipment and tools
- Mixing, placing and finishing concrete
- Reading and interpreting blueprints and preparing sketches for projects
- Making estimates of material, labor, and equipment requirements.
Lowe'sBedford Heights, OH
Fulfillment Team Leader
04.2019 - Current
Job overview
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Trained, mentored and developed new employees with positive and encouraging techniques to maximize performance and team contributions
- Mentored new team members on Internet sale system operation, customer service strategies and sales goals
- Monitored self-checkout systems and provided assistance or intervention where required.
Aldi'sCleveland, OH
Cashier
10.2020 - 11.2021
Job overview
- Adheres to the company's customer satisfaction guidelines and demonstrates appropriate interactions with customers and co-workers
- Assists customers with problems or concerns, and contacts store management as appropriate regarding customers with problems or concerns
- Provides feedback to store management on all products, including recommending new items to carry, products that should be discontinued, inventory losses, scanning errors, and general issues that could impact productivity
- Supports store management in providing a safe environment for fellow employees, customers, and vendors by identifying and rectifying hazards and/or equipment in need of maintenance
- Assists store management in achieving store payroll and total loss goals
- Adheres to inventory procedures and product handling guidelines
- Adheres to cash policies and procedures to minimize losses
- Complies with all other established company policies and procedures
- Processes customer purchases, performs general cleaning duties, and returns misplaced items to shelves
- Collaborates with team members and communicates relevant information to direct leader
- Upholds the security and confidentiality of documents and data within area of responsibility.
Rubigee's PharmacyMackenzie
Operational Manager
01.2015 - 01.2019
Job overview
- Partner with Store Manager and task associates to ensure seamless operation of filling high-volume prescription medication
- Protect company assets from loss such as theft or damage by setting and enforcing effective security policies
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 8-member management team with related direct reports
- Spearheaded quality control measures to minimize downtime and propel sales
- Organized preventive maintenance to reduce downtime and line shutdown or production delays.
Digicel GuyanaMackenzie
Store Manager
01.2011 - 12.2015
Job overview
- Rotated merchandise and displays to feature new products and promotions
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Education
Mackenzie High School
High school diploma or equivalent
07.1999
University Overview
Skills
- System Updates
- Appointment Scheduling
- Appointment Confirmation
- HIPAA Compliance
- Payment Collection
- Medical Insurance
- Customer Service
- Insurance Verification
- Scheduling Appointments
- Eligibility Determination
- Office Administration
Desired Locations
Desired Locations
Cleveland, United States
Availability
Availability
Permanent, Temporary, Seasonal, Telework, Full-time, Multiple Schedules
Languages
Languages
English, Intermediate, Intermediate, Intermediate
References
References
- Robin Cheong, A Shack, Manager, 9175152890
- Nicole Moody, Manager, 2163346164
- Jared Fonner, Fire Team Leader, 3303973206, Jared.fonner07@gmail.com
Accomplishments
Accomplishments
- Appreciation Award 8Aug 2023 Collection Success
- 97.3 % Co-pay collection Aug ,2023
- 73.5% Co-pay Collection Jan 11,2023
Languages
English
Professional
Timeline
Patient Service Specialist
Cleveland Clinic
11.2021 - Current
Cashier
Aldi's
10.2020 - 11.2021
Engineer- Builder
US Navy
08.2019 - Current
Fulfillment Team Leader
Lowe's
04.2019 - Current
Operational Manager
Rubigee's Pharmacy
01.2015 - 01.2019
Store Manager
Digicel Guyana
01.2011 - 12.2015
Mackenzie High School
High school diploma or equivalent
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