JULIA E. PAQUET
Oxnard,CA
Summary
Developed skills in site coordination and process optimization within collaborative environment, seeking to transition into new field. Demonstrates ability to manage tasks efficiently and work well under pressure. Aiming to apply transferable skills in dynamic and challenging setting. Knowledgeable with solid foundation in site management and project coordination. Successfully contributed to various site operations, ensuring seamless execution and compliance with safety standards. Demonstrated expertise in problem-solving and team collaboration to meet project deadlines and objectives.
Overview
12
12
years of professional experience
Work History
Site Specialist
Thermo Fisher Scientific
02.2023 - Current
- Handled emergency situations promptly, minimizing downtime and ensuring continuity of operations at the site.
- Supported team members through ongoing training, mentoring, and performance evaluations.
- Ensured compliance with local regulations and industry best practices by staying current on latest trends and guidelines.
- Reduced project delays by proactively managing timelines and coordinating with stakeholders.
- Improved site safety by conducting regular inspections and implementing corrective actions.
- Maintained professionalism throughout challenging situations while resolving conflicts amicably between various parties involved.
- Increased client satisfaction by providing timely updates and addressing concerns efficiently.
- Collaborated with cross-functional teams to ensure seamless integration of site activities into overall project plans.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Material Handler
Canon Business Process Services
02.2021 - Current
- Maintains safe, clean and orderly work environment at all times
- Loads materials onto vehicles, installs strapping, or padding to prevent damage while in transit
- Safely moves loads and unloads product to and from pallet racks with MHE above or below ground
- Reads orders and/or follows oral instructions to meet scheduled activities as directed
- Receive materials and verify materials against packing lists to ensure accuracy of the delivery
- Communicates effectively reads and interprets documents such as safety rules, operating policies, maintenance instructions and procedure manuals
Mailroom Coordinator
Canon Business Process Services
04.2020 - 02.2021
- Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
- Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled
- Package and process outgoing overnight items, i.e
- Federal Express, UPS, etc., to meet client and vendor deadlines
- Deliver incoming overnight packages within established time frames
- Log outgoing and incoming items as required and review for accuracy/completeness
- Verify and log orders upon delivery
- Monitor inventory of copy supplies, stock paper and toner and keep supply area neat
- Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
- Receive incoming calls and make outbound calls
Service Advisor Assistant
Frank Toyota
08.2019 - 02.2020
- Provide Customer Service
- Answer inbound call as well as making outbound calls
- Create repair orders, obtaining customer approval signatures, reviewing customers’ needs and concerns
- Developing estimates by costing materials, supplies, labor and miscellaneous
- Perform walk arounds with the customer when they are checking in for service
- Keeping customer updated on any open recalls, advised of any specials service department may have
- Compete the service as promised, update customer of any changes
Customer Service Specialist
Frank Toyota
03.2015 - 08.2019
- Receive multiple inbound calls, answer questions and direct customers appropriately as requested
- Complete180+ outbound calls daily in order to book, cancel and reschedule appointments
- Train all new employees on department practices and procedures
- Act as supervisor when department manager and supervisor are out
- Review vehicle rental agreement with customer
- Maintain an organized filing system for repair orders, all service paperwork and parts counter tickets
- Received, Closed, and reported repair orders for customers with Toyota Care Maintenance Package
- Cash handling
- Daily small group and one on one presentations to sales customers to inform about programs and services for their new vehicle
- Daily usage of dealership software such as Reynolds and Reynolds, dealerdaily, ERA - Ignite, and TRACRental
Head Service Cashier/Receptionist
Hall Honda
04.2013 - 12.2014
- Supervise and Assist service cashiers
- Verify cash drawers and reconcile monetary amounts while ensuring a balanced register with no inconsistencies
- Create weekly work schedule for service department
- Book, cancel and reschedule appointments
- Scan, file, and fax paperwork
- Cash handling
Education
High School -
Birmingham High School
Van Nuys, CA05.2010
Associate of Science - Business Administration And Management
Ventura College
Ventura, CA12-2025
Skills
- Site inspection
- Safety awareness
- Team supervision
- Strategic planning
- Inventory procurement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Customer service skills
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Site Specialist
Thermo Fisher Scientific
02.2023 - Current
Material Handler
Canon Business Process Services
02.2021 - Current
Mailroom Coordinator
Canon Business Process Services
04.2020 - 02.2021
Service Advisor Assistant
Frank Toyota
08.2019 - 02.2020
Customer Service Specialist
Frank Toyota
03.2015 - 08.2019
Head Service Cashier/Receptionist
Hall Honda
04.2013 - 12.2014
High School -
Birmingham High School
Associate of Science - Business Administration And Management
Ventura College
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