Summary
Overview
Work History
Education
Skills
Timeline
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Julia Ernest

Saint Albans,NY

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.:

Overview

17
17
years of professional experience

Work History

Customer Service Manager

Tishman Speyer/666 Third Ave
04.2019 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.

Administrative Assistant

Tishman Speyer/Chrysler Building
11.2013 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.

Administrative Assistant

Tishman Speyer Properties / Hearst Magazines
11.2006 - 12.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.


Education

Certificate Computer Training Skills -

Career Blazers Learning Center
New York, NY
10.1988

Associate of Arts -

New York City College of Technology of The City University of New York
Brooklyn, NY
05.1988

Skills

  • Conflict Resolution Techniques
  • Exceptional Telephone Etiquette
  • Interdepartmental Collaboration
  • Customer Service
  • Billing and Filing
  • High Customer Service Standards Adherence
  • Microsoft Excel
  • Administrative Support
  • Verbal and Written Communication
  • Continuous Improvements
  • Customer Relations
  • Financial Transactions
  • Exceptional Interpersonal Communication
  • Effective Workflow Management

Timeline

Customer Service Manager

Tishman Speyer/666 Third Ave
04.2019 - Current

Administrative Assistant

Tishman Speyer/Chrysler Building
11.2013 - 04.2019

Administrative Assistant

Tishman Speyer Properties / Hearst Magazines
11.2006 - 12.2013

Certificate Computer Training Skills -

Career Blazers Learning Center

Associate of Arts -

New York City College of Technology of The City University of New York

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Julia Ernest