Julia Estep
Joshua
Summary
Well organized professional experienced in customer service, reception, and sales. Passion for elevating customer satisfaction and surpassing sales objectives. Expertise lies in optimizing operational efficiency with attention to detail and nurturing positive client relationships. Dedicated to offering exceptional assistance to team members and clients, as well as drive team success and contribute to company expansion through superior communication and a forward-thinking approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
12.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment to prevent spread of bacteria and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact processes for mixing and preparing beverage and food items.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
Receptionist/Scheduling Coordinator
Buds HVAC
12.2022 - 11.2024
- Scheduled service appointments and kept organized calendars
- Managed emails, files, and client information
- Kept clear communication with customers for timely response regarding appointment scheduling and parts/appointment pricing
- Kept inventory to ensure stock of parts and supplies.
Front Desk Receptionist
Valvoline Express Care
05.2022 - 12.2022
- Welcoming face of auto service center and expertly managed front desk operations with professionalism and friendliness.
- Responsibilities included scheduling service appointments, efficiently coordinating customer check-ins/check-outs, and accurately processing transactions.
- Maintained clear communication lines between customers and service technicians, ensuring timely updates on vehicle status, managing incoming calls, addressing customer inquiries, maintaining organized records, and supporting shop administrative needs.
Spa Receptionist
Hand & Stone Massage and Facial Spa
01.2022 - 06.2022
- Took phone calls, messages and directed visitors
- Scheduled appointments, greeted all guests, maintained office records, ensured clean work environment, checked in/out visitors, returned customer calls and monitored and updated guest records.
Package Handler
FedEx Ground
08.2021 - 02.2022
- Compile, scan, sort, and load packages
- Confirm package labels and ensure safe workspace environment
- Prepare and load trucks efficiently to prevent damage to packages & ensure timely delivery.
Sales Associate
Victoria's Secret
02.2021 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Managed efficient cash register operations
Machine Operator Assistant
Karat Lollicup
11.2019 - 01.2021
- Carry out production, inspection, and packaging.
- Ensured clean work environment and quality control of consumer products for food and drinks such as to-go boxes and disposable cups.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Performed quality checks on products at end of assembly
Waitress/Bartender
Opa Greek Taverna
10.2018 - 12.2019
- Friendly, fast-paced customer service.
- Connected with customers to ensure enjoyable dining experience.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
Generals - Healthcare
Collin County Community College District
Plano, TXSkills
- Data Entry
- Phlebotomy
- Medical terminology
- Patient Care
- Problem management (6 years)
- Customer Service (6 years)
- Restaurant experience
- Documentation review
- Computer skills
- Communication skills
Certification
- Certified Phlebotomy Technician
- TABC Certified
- Food Handler Certification
Timeline
Barista
Starbucks
12.2024 - Current
Receptionist/Scheduling Coordinator
Buds HVAC
12.2022 - 11.2024
Front Desk Receptionist
Valvoline Express Care
05.2022 - 12.2022
Spa Receptionist
Hand & Stone Massage and Facial Spa
01.2022 - 06.2022
Package Handler
FedEx Ground
08.2021 - 02.2022
Sales Associate
Victoria's Secret
02.2021 - 08.2021
Machine Operator Assistant
Karat Lollicup
11.2019 - 01.2021
Waitress/Bartender
Opa Greek Taverna
10.2018 - 12.2019
Generals - Healthcare
Collin County Community College District
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