Julia Ferrara

• Proved successful working within tight deadlines and a fast-paced environment.
• Followed company policies and editorial guidelines to craft thorough, well-written Standards of Work and Policy and Procedure manuals.
• Organized material to research and complete writing tasks.
• Edited and proofread technical documents for accuracy and consistency.
• Excellent communication skills, both verbal and written.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Perform data analysis/validation, program audits, billing error correction, and CMS compliance.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.

• Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
• Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
• Evaluated current processes to develop improvement plans.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Planned and executed follow-up audits at appropriate intervals.

• Assist agents in navigating through Pharmacy Commercial, Individual, Medicaid, and Medicare benefits.
• Processing Coverage Determinations, reconsiderations, and appeals through fax, and phone.
• Mentor new hires on phones, faxes, and documentation within PA Logic, Express Scripts, Business Objects, Lens, Facets, Salesforce, and CHAMPS.
• Assist with creating documentation and learning templates.
• Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.

● Maintain proper inventory levels and returns in a timely manner.

● Ordering from multiple vendors every week to ensure both patient and employee safety and policy.

● Knowledge of sterile compounding procedures, mixtures, and cleaning.

● Ability to plan and execute daily tasks under pressure in a timely and professional manner.

● Plan and execute a monthly inventory.

● Create inventory management tools that aid in on-hand stock levels, and reduce inventory shrink.

• Designed and wrote procedure manuals for all departments.
• ● Negotiated prices for an independent budget, and managed inventory.
• ● Continually trained for marketing and sales.
• ● Developed marketing strategies and business proposals.
• ● Appropriated over $30,000 in delinquent contractual litigations.
• Reviewed and verified customer information and insurance provider information.

• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork.
• Requisitioned new supplies and maintained storage areas for smooth department operations.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

• Stocked, labeled, and inventoried medication to keep accurate records.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.