JULIA FIANKO

• Patient check-in/out. Explain and provide necessary forms, process co-pays or other payments, and schedule follow-up appointments if needed.
• Phone and communication duties.
• Clerical and administrative tasks. Ensure HIPPA and patients confidentiality, scan and upload documents, monitor and manage wait room flow.
• Customer Service.
• Billing and Insurance.

Engage positively with each customer, providing professional and polite support for sales and service needs.

Assist customers with locating merchandise in the store.

Welcome customers, offer to help locate items, and suggest merchandise without being intrusive or pushy.

Receive shipments of new merchandise, and distribute items to appropriate locations.

· inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity.

Collaborated with the store manager to develop strategies for achieving sales and profit goals.

Remained calm and professional in stressful circumstances and effectively diffused tense Maintained situations.