Years of educational training
Julia Finlay
Gardner,MA
Summary
Accomplished TMS Technician at Cambridge Biotherapies, adept in Risk Assessment and demonstrating unparalleled empathy. Elevated patient satisfaction through effective communication and meticulous attention to treatment protocols. Proven track record in enhancing team collaboration and staying abreast of TMS therapy advancements, significantly improving patient outcomes.
Overview
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Work History
TMS Technician
Cambridge Biotherapies
12.2022 - 11.2023
- Displayed exceptional attention to detail in documenting patients'' treatment progress, facilitating effective communication among all members of the healthcare team.
- Increased patient satisfaction levels by providing thorough explanations of TMS procedures, benefits, and potential side effects.
- Provided exceptional customer service throughout all stages of the TMS experience, fostering strong relationships with patients and their families.
- Ensured patient comfort during TMS sessions, addressing any concerns or questions prior to treatment.
- Improved patient outcomes by administering safe and effective TMS treatments according to established protocols.
- Demonstrated empathy towards patients undergoing mental health challenges while administering effective treatments to improve their quality of life.
- Ensured compliance with all regulatory requirements related to TMS therapy, including HIPAA regulations, licensing standards, and safety guidelines.
- Conducted regular inspections of TMS equipment to ensure optimal performance levels during treatment sessions.
- Contributed to a positive team environment by collaborating with colleagues on treatment plans and patient care.
- Stayed current on emerging research in the field of TMS therapy, incorporating new techniques and protocols into daily patient care.
- Maintained accurate patient charts and medical records.
Administrative Assistant
Streb Family Chiropractic & Massage
09.2019 - 01.2021
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Medical Assistant/Receptionist
Nashoba Valley Medical Center
04.2014 - 05.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Improved workflow efficiency, organizing back-office supplies and equipment.
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
Manchester10.2024
Bachelor of Science - Forensic Psychology
Southern New Hampshire Univeristy
Manchester, NH11.2022
Skills
- Conflict Resolution
- Informed Consent Process
- Electronic Medical Records
- Obsessive-Compulsive Disorder Treatment
- Depression Treatment
- Anxiety treatment
- Post-Traumatic Stress Disorder Treatment
- Psychiatric Disorders Understanding
- Strong Work Ethic
- Empathy
- Team Work
- Cultural Competence
- Organizational Skills
Timeline
TMS Technician
Cambridge Biotherapies
12.2022 - 11.2023
Administrative Assistant
Streb Family Chiropractic & Massage
09.2019 - 01.2021
Medical Assistant/Receptionist
Nashoba Valley Medical Center
04.2014 - 05.2019
Master of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Science - Forensic Psychology
Southern New Hampshire Univeristy