JULIA FISH
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Flexible and excels under pressure.
Overview
6
6
years of professional experience
Work History
Host
Capital Ale House Harrisonburg/Midlothian
01.2024 - 06.2024
- Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answer customer questions about hours, seating, and menu information.
- Take reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhance customer satisfaction by promptly greeting and seating guests upon arrival.
- Take reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Learning Assistant
JMU Mathematics and Statistics
08.2022 - 05.2024
- Learned the teaching style of the professor in which I assist in order to provide a different style of support and explanation for the students
- Adapted past techniques of solving and explanation in order to accommodate for all learning styles
- Mastered the material to progress each individual student further
- Broadened my organizational skills by holding office hours, grading papers, and answering emails on top of my own education.
Server
O'Neill's Grill
08.2023 - 01.2024
- Deepened experience of customer service and fast-paced, crowded work environments
- Gained experience upselling as well as promoting menu features and popular items
- Consistently kept up to date with the available craft beers in order to create a smooth ordering experience
- Studied the menu and gained experience recommending food and drink choices for different tastes
- Learned how to be calm under pressure, working as part of a team, and representing the restaurant well with an enthusiastic attitude
- Worked in conjunction with the restaurant's To-Go system and bar, assisting those and other servers when help was needed
- Learned order-modifications in order to accommodate food and drink allergies and intolerances.
Facility Director/Lifeguard Instructor
Swim Club Management Group
05.2018 - 06.2023
- Ran state-wide certification classes and CPR, First Aid, etc
- Training to ensure all employees are constantly equipped to handle a medical emergency
- Oversaw 3 pool in a neighborhood and managed coworkers to ensure a clean environment, a comfortable work atmosphere, and a safe swimming experience for patrons at all times
- Checked pool facility safety and functionality hourly and made necessary changes to ensure a worry free, safe experience
- Maintained and balanced constant communication with the Homeowners Association, upper management within the company, patrons, and coworkers to uphold the facility to the best of my ability
- Acted as a representative for the company to patrons on pool decks as well as younger employees to uphold the professionalism of the company to all.
Mathematics Tutor
Student Athlete Services
09.2022 - 03.2023
- Recognized the style of learning for each student in order to provide optimal support
- Reached comfortability in a flexible schedule, as tutoring needs depended heavily on the students' needs on a weekly basis
- Constantly brushed up on past skills to ensure that I will be ready to aid in any material that is presented to me
- Gained experience in time management in order to continue to focus on my education beyond the tutoring room while delivering the help that is needed for the students
- Learning relatability in sports context to make the students feel seen and appreciated for their extracurricular excellence in their sport
- Meeting with academic advisors of the students in order to maintain open communication with them and their sports' coaches.
Brand Associate
Old Navy
11.2020 - 02.2021
- Promoted the brand and its merchandise by working to provide the best shopping experience for the customers
- Change the departments to that which needed my assistance, demonstrating adaptability and attention to detail
- Tailored to specific needs of the customers while fulfilling the tasks assigned by the general manager
- Gained work experience in a fast-paced, busy work environment
- Gained cash register experience as well as deepened experience in customer service.
Education
Master of Science - Financial Statistics
North Carolina State University
Raleigh, NC08.2025
Bachelor of Science - Mathematics, Statistics
James Madison University
Harrisonburg, VA05.2024
Skills
- Leadership role experience
- Working as part of a team
- Time management
- Experience under pressure
- Customer service experience
- Recent experience in the restaurant industry
- Conversational Spanish speaking ability
Timeline
Host
Capital Ale House Harrisonburg/Midlothian
01.2024 - 06.2024
Server
O'Neill's Grill
08.2023 - 01.2024
Mathematics Tutor
Student Athlete Services
09.2022 - 03.2023
Learning Assistant
JMU Mathematics and Statistics
08.2022 - 05.2024
Brand Associate
Old Navy
11.2020 - 02.2021
Facility Director/Lifeguard Instructor
Swim Club Management Group
05.2018 - 06.2023
Master of Science - Financial Statistics
North Carolina State University
Bachelor of Science - Mathematics, Statistics
James Madison University
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