Julia Flannery
Atlanta,GA
Summary
Professional client service expert with focus on delivering high-quality solutions. Proven ability to manage client relationships, drive satisfaction, and adapt to evolving needs. Known for fostering team collaboration and achieving results through strategic planning and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Director of Event Service
Westfall Gold
09.2016 - Current
- Hired as an Event Service Manager in 2016, promoted to Senior Client Service Manager in 2019 and promoted to Director of Event Service December, 2023.
- Guide clients through guest experience processes with a fundraising mindset, by providing expert insights into best practices and potential pitfalls.
- Established strong rapport with key decision-makers within client organizations vendors and talent, fostering trust and collaboration on critical projects.
- Developed customized solutions to meet unique client needs, ensuring a high level of satisfaction and loyalty.
- Negotiated hotel contracts to secure favorable terms for clients, promoting long-term partnerships and mutual success.
- Coordinated resources across multiple departments to ensure seamless execution of client fundraising events and projects from inception through event completion.
Catering Sales Manager
Wolfgang Puck Catering at the Georgia Aquarium
12.2014 - 08.2016
- Surpassed annual goal of $1.3 million in revenue
- Built rapport with customers resulting in returning client base and recurring revenue
- Managed client relationships and needs though complete lifecycle, including creating contracts, banquet event orders, and communicated closely in coordination of Georgia Aquarium and Wolfgang Puck departments
- Increased brand visibility through participation in trade shows, conferences, and other public-facing events.
Catering Sales Manager
Atlanta Athletic Club
12.2013 - 12.2014
- Promoted in December 2014 to Catering Sales Manager with added responsibility for Catering Sales while retaining Social Director responsibilities
- Responsible for selling all catering and event space and coordinating functions of all sizes from start to finish
- Assisted the planning and execution of 2014 U.S. Amateur Golf Tournament
Director of Social Events
Atlanta Athletic Club
04.2010 - 12.2013
- Developed, planned and oversaw all aspects of 100 various social and special events each year for 1,850 member families and their guests. Events ranged from small scale to events with over 2,000 guests
- Responsible for planning, promoting and selling club social events while maintaining the clubs exclusive image. Advertised and marketed all social, beverage and dining events and activities through club publication, weekly emails to membership, website, personal conversations and digital display boards
- Managed PGA Hospitality and CocaCola chalets during the 2011 PGA Championship ensuring food, beverage, design, and decor operations and that all clients' desires surpassed expectations.
- Oversaw and Managed front desk operations and female locker room
- Coordinated event planning with operations and varied departments, including negotiations of vendor contracts
Assistant Banquet Manager
Atlanta Athletic Club
08.2009 - 04.2010
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
- Communicated effectively with members, clients, managers, catering director, culinary team and banquet staff to ensure banquet preparations, including room setup, equipment, supplies, and upholding the high level of service expected from the Athletic Club
Education
Bachelor of Science - Hotel, Restaurant and Tourism Management
University of South Carolina
08-2009
Skills
- Client relationship building
- Cross-functional coordination
- Client service delivery
- Contract and Vendor Negotiation
- Teamwork and collaboration
- Multitasking and organization
- Attention to detail
- Problem-solving abilities
- Account management
Timeline
Director of Event Service
Westfall Gold
09.2016 - Current
Catering Sales Manager
Wolfgang Puck Catering at the Georgia Aquarium
12.2014 - 08.2016
Catering Sales Manager
Atlanta Athletic Club
12.2013 - 12.2014
Director of Social Events
Atlanta Athletic Club
04.2010 - 12.2013
Assistant Banquet Manager
Atlanta Athletic Club
08.2009 - 04.2010
Bachelor of Science - Hotel, Restaurant and Tourism Management
University of South Carolina
Similar Profiles
Lauren GambinoLauren Gambino
In-Home Nanny at Kim Westfall 602-410-4986In-Home Nanny at Kim Westfall 602-410-4986
Alissa StreitenbergerAlissa Streitenberger
1st Grade Elementary Teacher at Westfall Local Schools1st Grade Elementary Teacher at Westfall Local Schools
Priya BellePriya Belle
Pet Sitter at Ellen Lambeth and Barry WestfallPet Sitter at Ellen Lambeth and Barry Westfall
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power