Julia Flores
Las Vegas,NV
Summary
Dynamic server with extensive experience at Denny's Restaurants, excelling in customer service and order accuracy. Skilled in cash handling and menu memorization, I consistently prioritized guest satisfaction, resulting in positive dining experiences. Fluent in Spanish, I effectively communicated with diverse clientele, enhancing overall service quality.
Overview
31
31
years of professional experience
Work History
Server
Denny's Restaurants Franchise Association
Las Vegas, NV
12.2023 - Current
- Served food and beverages to patrons and immediately remedied issues with orders.
- Stayed informed about daily specials, new menu items, promotions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Trained new employees to perform duties.
Server
Dennys Corp
Las Vegas, NV
09.2018 - 05.2024
- Served food and beverages to patrons and confirmed complete orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Assisted in training new servers.
- Trained new employees to perform duties.
Server
Dennys Restaurant
Las Vegas, NV
07.2015 - 01.2019
- Took orders from customers accurately and in a timely manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Followed health safety guidelines when preparing and serving food products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Filled condiments and napkin containers during slack periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Dennys Restaurant
Oceanside, CA
02.2011 - 05.2015
- Took orders from customers accurately and in a timely manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Followed health safety guidelines when preparing and serving food products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stocked service areas with supplies during slow periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Dennys Corp
Banning, CA
10.2009 - 05.2010
- Took orders from customers accurately and in a timely manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Little Woman Cafe
Hemet, CA
09.2008 - 09.2009
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Followed health safety guidelines when preparing and serving food products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Filled condiments and napkin containers during slack periods.
- Presented menus and answered questions regarding items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Dennys Restaurant
Temecula, CA
08.2004 - 09.2008
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and confirmed complete orders.
- Followed health safety guidelines when preparing and serving food products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Filled condiments and napkin containers during slack periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
Server
Dennys Restaurant
San Diego, CA
10.1998 - 08.2004
- Took orders from customers accurately and in a timely manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Followed health safety guidelines when preparing and serving food products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Filled condiments and napkin containers during slack periods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Responded to ad hoc cleaning duties at end of shift.
- Ensured that each guest was served courteously, quickly, and efficiently.
Cashier
World Famous Hand Car Wash
San Diego, CA
04.1998 - 10.1998
- Collected payments and provided accurate change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Worked closely with front-end staff to assist customers.
- Answered customers' questions and provided information on store procedures or policies.
Sandwich Artist
SUBWAY®Restaurants
San Diego, CA
10.1996 - 04.1998
- Organized food preparation stations and regularly replenished supplies.
- Assembled and served meals according to specific guest requirements.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Replenished condiments and other supplies at front counter areas.
- Maintained safe food handling practices to prevent germ spread.
Server
Dennys Resturant
San Diego, CA
10.1993 - 04.1997
- Took orders from customers accurately and in a timely manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored dining room for cleanliness and proper set-up at all times.
- Served food and beverages to patrons and confirmed complete orders.
- Followed health safety guidelines when preparing and serving food products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Cashier
JCPenney
San Diego, CA
11.1996 - 01.1997
- Collected payments and provided accurate change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Worked closely with front-end staff to assist customers.
- Answered customers' questions and provided information on store procedures or policies.
- Followed company security procedures for handling large sums of money.
Ironer
Mountain High Hoisery
San Diego, CA
01.1994 - 03.1994
- Tended to sensitive garments using irons and other hand tools for smoothing and shaping.
- Adjusted temperature settings of the ironer according to the type of fabric being processed.
- Inspected finished product for quality assurance purposes.
Education
License - Cosmetology
Marinello School of Beauty
Hemet, CA06-2010
High School Diploma -
San Diego High School
San Diego, CA06-1993
Skills
- Cash handling
- Point of sale (POS) system operations
- Order accuracy
- Guest seating
- Upselling techniques
- Customer service
- Service prioritization
- Positive and professional
- Safe food handling
- Fluent in Spanish
- Cleanliness standards
- Menu memorization
- Multitasking and organization
Timeline
Server
Denny's Restaurants Franchise Association
12.2023 - Current
Server
Dennys Corp
09.2018 - 05.2024
Server
Dennys Restaurant
07.2015 - 01.2019
Server
Dennys Restaurant
02.2011 - 05.2015
Server
Dennys Corp
10.2009 - 05.2010
Server
Little Woman Cafe
09.2008 - 09.2009
Server
Dennys Restaurant
08.2004 - 09.2008
Server
Dennys Restaurant
10.1998 - 08.2004
Cashier
World Famous Hand Car Wash
04.1998 - 10.1998
Cashier
JCPenney
11.1996 - 01.1997
Sandwich Artist
SUBWAY®Restaurants
10.1996 - 04.1998
Ironer
Mountain High Hoisery
01.1994 - 03.1994
Server
Dennys Resturant
10.1993 - 04.1997
License - Cosmetology
Marinello School of Beauty
High School Diploma -
San Diego High School
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