Julia Fortkort
Austin
Summary
Accomplished Program Manager with a proven track record at Pella Corporation, achieving a 1000% increase in program participation. Expert in leadership and digital marketing, I excel in optimizing performance and building lasting client relationships. Skilled in people management, operations, and process building, my approach transforms challenges into scalable successes, demonstrating exceptional attention to detail and project management prowess.
Overview
10
10
years of professional experience
Work History
Program Manager, Pella Certified Contractor
Pella Corporation
05.2023 - Current
- Developed marketing and prospecting strategies which led to a 1000% program participation increase within 6 months, making our branch the top branch for PCC member & BAC growth in the country in 2023.
- Improved program efficiency by streamlining communication channels and optimizing resource allocation.
- Established long-term relationships with clients, resulting in increased repeat business.
- Managed program related events and trainings tailored for PCC program members and candidates.
- Created and implemented Dealer Direct Program to cater to local large volume distributors.
Implementation Manager
RealWork Labs, Inc
05.2021 - 03.2023
- Managed twelve direct reports, including two different roles related to digital marketing and web development
- Built and scaled procedures and processes for Implementation & Customer Enablement departments
- Onboarded, grew, and sustained customer base from 100 to over 1,000 customers
- Collaborated with Product and Engineering teams to improve the software application and end-user experience
- Worked closely with C-level executives to scale operations team and lead company-wide projects
- Created internal and external customer-facing marketing and instructional documentation
- Managed vendor relationships and contractors hired for digital marketing and SEO
Budget Analyst III
Texas Health & Human Services Commission
07.2020 - 01.2022
- Worked with nonprofits in the state of Texas that assist in natural disaster recovery
- Examined operating budgets to determine if funds were appropriately allocated
- Coordinated budgeting procedures, preparation, and reporting with nonprofit vendors
- Provided assistance with financial planning and management, ensuring proper utilization of funds and staff
- Prepared legislative appropriation requests and agency budget instructions
Project Coordinator
First Crush Tastings, Inc
06.2017 - 03.2020
- Oversaw marketing and promotional events for both on/off premise brand ambassadors
- Streamlined all recruiting and onboarding of independent contractors, which increased contractor pool from 700 to over 1,000 in six months
- Created, gathered, and distributed all promotional material for events, ensuring all shipments were delivered on time
- Managed company marketing projects, including monthly newsletters and company branding opportunities
- Handled all social media outlets and contractor communication
District Manager
BenefitMall
10.2016 - 05.2017
- Sold business-to-business payroll and human resources services to new and existing small businesses
- Called on and serviced existing customers as well as referral partners to increase sales opportunities
- Consulted small business owners on payroll taxes and human resources policies and procedures
- Demonstrated strong prospecting, negotiation, and closing skills to effectively meet sales goals
- Prepared paperwork for submission of new accounts, handled confidential business documentation, and ensured a successful onboarding experience
Payroll Sales Consultant
Paychex Inc
06.2014 - 03.2016
- Presented products and services of Paychex to small business owners and final decision makers
- Scheduled appointments and met with referral partners to secure new sales opportunities
- Analyzed client needs and interests to determine which products were appropriate and necessary
- Consulted small business owners on payroll tax laws to provide them tools and knowledge to ensure their business' success
- Collected confidential business paperwork for new clients and oversaw the onboarding and implementation to ensure a successful transition
Education
Bachelor of Science - Kinesiology And Health
The University of Texas At Austin
Austin, TX12.2013
Skills
- Leadership and management
- Project management
- Workflow configuration
- Performance and scalability optimization
- Career pathing
- Vendor relations
- Digital marketing
- SEO optimization
- Reputation management
- Relationship building
Timeline
Program Manager, Pella Certified Contractor
Pella Corporation
05.2023 - Current
Implementation Manager
RealWork Labs, Inc
05.2021 - 03.2023
Budget Analyst III
Texas Health & Human Services Commission
07.2020 - 01.2022
Project Coordinator
First Crush Tastings, Inc
06.2017 - 03.2020
District Manager
BenefitMall
10.2016 - 05.2017
Payroll Sales Consultant
Paychex Inc
06.2014 - 03.2016
Bachelor of Science - Kinesiology And Health
The University of Texas At Austin