Julia Foss
Puyallup,WA
Summary
Dynamic Division Director at the US Department of Housing and Urban Development, recognized for fostering collaborative connections and enhancing employee satisfaction through strategic professional development. Expert in customer relationship management and effective conflict resolution, driving innovation and achieving departmental goals while mentoring future leaders.
Overview
27
27
years of professional experience
Work History
Division Director
US Department of Housing and Urban Development
09.2009 - 04.2025
- Drove innovation within the division by fostering a culture of open feedback, creative thinking, and calculated risk-taking among team members.
- Managed the division''s long-term strategy, aligning goals with the wider organization to ensure a cohesive approach to achieving shared objectives.
- Mentored junior staff members, fostering professional growth and building a strong talent pipeline for future leadership positions in the division.
- Built partnerships with other divisions to leverage collective strengths in developing comprehensive solutions for clients'' needs.
- Enhanced employee satisfaction through the implementation of professional development programs and performance-based incentives.
- Trained staff and provided successful techniques to improve overall service to customers.
- Established effective communication channels across departments, improving collaboration and information sharing among teams.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Rental Assistance Manager
Tacoma Housing Authority
03.1998 - 09.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Washington State Real Estate Salesperson
Franklin Pierce High School
Tacoma, WA07-2008
Skills
- Collaborative leadership
- Fostering collaborative connections
- Coaching and guidance
- Strategic team engagement
- Strong organizational skills
- Customer relationship management
- Effective conflict resolution
- Public policy advocacy
Languages
English
Native or Bilingual
Timeline
Division Director
US Department of Housing and Urban Development
09.2009 - 04.2025
Rental Assistance Manager
Tacoma Housing Authority
03.1998 - 09.2009
Washington State Real Estate Salesperson
Franklin Pierce High School
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