Julia Frazer
Indianapolis,IN
Summary
Detail-oriented self starter with experience in events management, customer service, and data entry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Volunteer
Outreach
08.2022 - Current
- Executed record filing system to improve document organization and management
- Administrative duties
- Organization of inventory
- Assist managers in other duties as needed
Registration Specialist
BC Forward
05.2021 - Current
- Assist attendees through the process of registration from start to finish
- Assist in processing attendee payments via cash, checks, and credit cards
- Help registration managers with other duties as needed
Content & Programming Specialist
IUPUI
08.2021 - 12.2021
- Organization of activities and timing breakdowns of entire event
- Coordination of speaker selection and onsite materials for education sessions
Customer Service Specialist
BC Forward
09.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained and managed customer files and databases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Hospitality Management
Ball State University
Muncie, INBachelor of Science - Tourism, Events, Sports Management
IUPUI
Indianapolis, IN12.2023
Skills
- Event Planning
- Event Management
- Customer Service
- Database Organization
- Attention to Detail
- Flexibility
- Bookkeeping
Certification
- Excel
- Adobe Acrobat
- Super Service, Indy Go
- CPR
Timeline
Volunteer
Outreach
08.2022 - Current
Customer Service Specialist
BC Forward
09.2021 - 10.2021
Content & Programming Specialist
IUPUI
08.2021 - 12.2021
Registration Specialist
BC Forward
05.2021 - Current
Bachelor of Science - Hospitality Management
Ball State University
Bachelor of Science - Tourism, Events, Sports Management
IUPUI
- Excel
- Adobe Acrobat
- Super Service, Indy Go
- CPR
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