Julia Fulks
Enon,Ohio
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Assistant
Central Transport
11.2022 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Provided administrative support with accurate document preparation and data entry.
- Assisted with facility scheduling and customer service.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
Schedule Coordinator
Konecranes
04.2019 - 11.2022
- Set schedules for 6 Technicians by planning and designating shifts and hours.
- Updated management and clients on progress of repairs.
- Maintained accurate records and handled purchase orders.
- Troubleshot production problems, machinery malfunctions and staff shortages.
- Tracked progress of manufacturing orders.
- Decreased production downtime by accurately scheduling maintenance and production crews.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Prepared and maintained comprehensive production reports to highlight developments of repairs for management review.
Operations Manager
FedEx
08.1999 - 02.2019
- Supervised Road operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
High School Diploma -
Greenon High School
Springfield, OH02.1982
Skills
- Policy Enforcement
- Personnel Scheduling
- Customer Support
- Performance Monitoring
- Operational Requirements
- Outlook
- Efficiency Improvement
- Corrective Actions
- Organizational Management
- Schedule Coordination
- Leadership
- Transportation Solutions
- Operations and Procedural Knowledge
- Microsoft Word
Certification
- Licensed Notary Public of Ohio
Timeline
Operations Assistant
Central Transport
11.2022 - Current
Schedule Coordinator
Konecranes
04.2019 - 11.2022
Operations Manager
FedEx
08.1999 - 02.2019
High School Diploma -
Greenon High School
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