Julia Gainey
Charlotte,NC
Summary
Supportive and motivated professional with over twelve years of customer service experience, and a passion for the customer service industry.
Overview
13
13
years of professional experience
Work History
Co-Owner
Sweetheart Hair Studio
CHARLOTTE, North Carolina
11.2024 - Current
- Managed daily operations and ensured efficient workflow in business activities.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw financial management, including budgeting and expense tracking.
- Maintained compliance with local regulations and industry standards in operations.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
Haircutting Specialist
Bohemian StyleHouse
Charlotte, North Carolina
11.2023 - 11.2024
- Greeting customers, answering calls and responding to email inquiries.
- Keep inventory of salon retail and order products.
- Promote retail products and salon services.
- Scheduling client appointments and sending appointment reminders.
- Performing services such as haircuts and chemical services.
- Daily cleaning routine of salon stations, tools and equipment.
- Assisting customers with finding products recommended to them.
- Use of cash register and credit card machine to check out clients.
- Prioritize customer experience and build professional relationships.
Haircutting Specialist
Neon Moon Salon
Asheville, North Carolina
07.2022 - 10.2023
- Managed cash register transactions during checkout process.
- Developed relationships with new clients through referrals from existing customers.
- Recommended products to clients based on their individual needs.
- Worked collaboratively with colleagues to achieve common goals.
- Organized scheduling of appointments throughout the day.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
Self Employed Hairstylist
Bari Salon
Asheville, North Carolina
05.2021 - 06.2022
- Tracked inventory of supplies used for styling services.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Managed cash register transactions during checkout process.
- Educated clients on proper home hair care maintenance techniques.
- Upsold additional services when appropriate to increase sales volume.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Applied highlights, lowlights or other coloring techniques.
- Greeted customers, answered phones and booked appointments.
- Developed relationships with new clients through referrals from existing customers.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Hairstylist Apprentice
Anagen Eleven
Appleton, Wisconsin
07.2020 - 04.2021
- Learned how to perform scalp massages as part of the shampooing process.
- Assisted senior stylists with shampooing, conditioning, and blow drying hair.
- Demonstrated knowledge of hair cutting techniques, styles, and trends to clients.
- Prepared color formulations specific to each client's desired look.
- Ensured that all equipment was properly sanitized before use on each client.
- Kept up-to-date on industry trends by attending classes and workshops.
- Attended weekly staff meetings to discuss customer feedback and product updates.
Receptionist -
Summit Orthopedics
Eagan, Minnesota
12.2017 - 05.2018
- Greeting customers, answering calls and questions.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduling patient appointments.
- Ordered equipment for physical therapist use.
- Coordination of physical therapist schedules.
Patient Services Representative -
UP Health System Portage
Hancock, Michigan
07.2016 - 08.2017
- Accessed computerized financial information to answer questions related to specific accounts.
- Created reports required for insurance coverage with usage of the health systems platform.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Managed various general office duties such as answering multiple telephone lines and completing insurance forms.
Shift Leader -
Holiday Gas Station
Hancock, Michigan
01.2015 - 07.2016
- Monitored store operations to ensure compliance with company policies and procedures.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Helped employees accomplish tasks during peak periods.
- Assembled displays to promote products and sale items.
Head Hostess -
Mings Asian Bistro
Houghton, Michigan
02.2012 - 09.2015
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Assisted with seating arrangements for large groups and special occasions.
- Managed financial transactions including payments, refunds, discounts.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Provided excellent customer service to ensure guest satisfaction.
- Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
Education
Cosmetology License -
EMPIRE BEAUTY SCHOOL
Green Bay, WI12-2019
Some College (No Degree) - Business Administration
Finlandia University
Hancock, MIHIGH SCHOOL DIPLOMA -
HANCOCK CENTRAL HIGH SCHOOL
01.2014
Skills
- Licensed Cosmetologist
- Social Media Promotion
- Excellent Communication
- Professionalism
- Problem-Solving
- Computer Proficiency
- Teamwork and Collaboration
- Active Listening
Timeline
Co-Owner
Sweetheart Hair Studio
11.2024 - Current
Haircutting Specialist
Bohemian StyleHouse
11.2023 - 11.2024
Haircutting Specialist
Neon Moon Salon
07.2022 - 10.2023
Self Employed Hairstylist
Bari Salon
05.2021 - 06.2022
Hairstylist Apprentice
Anagen Eleven
07.2020 - 04.2021
Receptionist -
Summit Orthopedics
12.2017 - 05.2018
Patient Services Representative -
UP Health System Portage
07.2016 - 08.2017
Shift Leader -
Holiday Gas Station
01.2015 - 07.2016
Head Hostess -
Mings Asian Bistro
02.2012 - 09.2015
Cosmetology License -
EMPIRE BEAUTY SCHOOL
Some College (No Degree) - Business Administration
Finlandia University
HIGH SCHOOL DIPLOMA -
HANCOCK CENTRAL HIGH SCHOOL