Julia Garcia

• Confirmed relevant guest information and payment methods to prevent fraud
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation
• Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
• Maintained financial accuracy by collecting deposits, fees and payments
• Entered customer data using E-fit Financial software and updated information whenever patrons changed rooms
• Resolved customer issues quickly and notified manager immediately when problems escalated
• Monitored office supplies by checking inventory on weekly basis and placed orders whenever stock appeared low
• Protected guest valuables with main safe or in individual boxes to maximize security
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Carefully transcribed phone messages and relayed to appropriate personnel within five minutes of each call

• I worked at the front desk of the tribal office. I answered phones and helped answer customers' questions and took messages for the various personages in the office.

• I helped run several email accounts, categorizing emails into folders so that they were easy to manage and answered a personal work email.

• I was required to get the mail and run errands for the office and categorize the daily mail as it came in.

• I helped run the fax, copy and scanner machines and was responsible for ordering and maintaining the machines

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• I answered phones and emails, and deal with the public on a daily basis.
• I handled sensitive information according to HIPPA standards.
• I've also worked with data entry in the lab department.
• Managed customer accounts
• Greeted customers

• Handled reservations

• Booked appointments for clients

• Collected and documented orders

• Responded to inquiries and issue