Julia Garza
Bakersfield,CA
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Mas bella
Bakersfield
05.2024 - 08.2024
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Spoke with patrons to drive satisfaction with food and service.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted guests and sat customers at tables or in waiting areas.
- Accepted payments from guests for dine-in and take-out foods.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered phones promptly to record and confirm reservations.
- Assisted staff by serving food and beverages or bussing tables.
- Informed kitchen staff of any special orders or dietary restrictions.
- Informed patrons of specialties and features.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered telephone to provide dining information and take reservations.
Receptionist
Warrior 1 Yoga
Bakersfield, CA
11.2023 - 05.2024
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Education
High School Diploma -
Liberty Highschool
Bakersfield, CA05-2024
Skills
- Front-of-house display creation
- Group reservations management
- Table setting arrangements
- Dining room management
- Dining customer service
- Judgment and decision making
- Problem-solving
- Friendly demeanor
Timeline
Restaurant Hostess
Mas bella
05.2024 - 08.2024
Receptionist
Warrior 1 Yoga
11.2023 - 05.2024
High School Diploma -
Liberty Highschool