Julia Gaskill
Cherry Hill,NJ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Manager
Applebee's Neighborhood Grill & Bar
Sicklerville, NJ
04.2023 - Current
- Devised and put into action strategies aimed at enhancing customer satisfaction and promoting loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Key Holding Manager
Sierra
Moorestown, NJ
11.2018 - 04.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Overnight Manager
South Street Diner
Philadelphia, PA
01.2016 - 03.2019
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Monitored all incoming orders, ensured accuracy of order details, and managed customer complaints or requests.
- Provided training and coaching to employees on safety protocols, customer service standards, and operational processes.
- Maintained security systems by conducting routine checks of all access points throughout the facility.
- Ensured accurate documentation of inventory levels in accordance with company requirements.
- Resolved conflicts between coworkers in a timely manner while maintaining a professional attitude.
- Assessed staffing needs based on volume projections for the night shift.
- Collaborated with vendors to coordinate delivery schedules for supplies arriving after-hours.
- Investigated any incidents occurring during the night shift and reported findings to senior management.
- Responded quickly to emergency situations such as power outages or equipment malfunctions.
- Maintained safe work and collaboration spaces for night employees.
- Hired team members and trained in collaborative team environment.
- Analyzed sales data from previous nights to identify trends and recommend adjustments for improved performance.
Manager/Server
Pop Shop
Collingswood, NJ
05.2006 - 08.2016
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Some College (No Degree) - Medical Science
RCBC
Mount Laurel, NJSkills
- Visionary Strategy
- Employee Performance Oversight
- Staffing Coordination
- Cost Control
Affiliations
- I am a Mother and a part-time student while successfully balancing a home and work life.
Accomplishments
- I received an award for being a manager that will not ask any employee under me to do anything that I would not be willing to stand with them and do myself.
Timeline
Manager
Applebee's Neighborhood Grill & Bar
04.2023 - Current
Key Holding Manager
Sierra
11.2018 - 04.2020
Overnight Manager
South Street Diner
01.2016 - 03.2019
Manager/Server
Pop Shop
05.2006 - 08.2016
Some College (No Degree) - Medical Science
RCBC