Julia Gathers
Las Vegas,NV
Summary
Proven track record in enhancing client well-being with habilitation living plan and independence as a Host Home Provider at Dungarvin Nevada, leveraging active listening and life skills teaching. Expert in coordinating care and securing resources, demonstrating exceptional interpersonal skills and a commitment to client-focused outcomes. Excelled in administrative roles, ensuring compliance and efficient operations.
Overview
34
34
years of professional experience
Work History
Host Home Provider
Dungarvin Nevada
05.2018 - Current
- Developed personalized care plans for each client to address their unique needs and goals.
- Offered emotional support to clients during challenging times or when facing personal obstacles.
- Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
- Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
- Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
Personal Care Giver
All Valley Home Health Care
06.2017 - Current
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
Sales Associate Specialist
Ralph Lauren/POLO
08.2011 - 10.2018
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
Inbound Call Center Representative
Sitel Call Center
10.2015 - 06.2016
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Telephone Research Interviewer
Precision Opinion
03.2012 - 10.2013
- Conducted thorough follow-up interviews as needed, contributing to comprehensive data sets for analysis.
- Contributed to project completion within deadlines by maintaining a consistent daily quota of completed interviews.
- Utilized advanced call center technology efficiently, streamlining the interview process while maintaining high-quality results.
Telephone Research Interviewer (outbound Surveys)
Marketing, Inc.
09.2003 - 05.2008
- Call center outbound surveys, national voting polls, etc. Established credibility as an interviewer through professionalism, courtesy, and active listening during interactions with respondents.
- Enhanced survey response rates by employing persuasive communication techniques during telephone interviews.
Administrative Assistant
United States Department Of Commerce
08.1999 - 08.2000
- Greeting political and community visitors, effective communications with political council people, typing correspondence and taking minutes of meetings, billing hours for employees, typing correspondence and communication to Washington, DC updates, etc.
Executive Assistant/Office Manager
Cameo Temporary Agency
03.1992 - 05.1999
- Managed executive calendars, scheduling meetings and appointments, coordinating travel arrangements to optimize time, answering phones, typing correspondence, taking minutes of meetings, shorthand, dictaphone, etc.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed, served as a liaison between corporate executives and lower department managers.
- Corporations worked for: Proskauer, Goetz, Mendelson Law Firm, Goldman Sachs, New York Stock Exchange.
Administrative Assistant
Gateways Mental Health Hospital
08.1990 - 09.1991
- Maintained up-to-date monthly billing cycles to Medicaid and the State of California, accounts payables and receivables, medical records compliance for government regulations for doctors, therapist, and psychologist, etc.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ01.2023
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ11.2020
Skills
- Active listening
- Life Skills Teaching
- Patience/People and Interpersonal Skills
- Emotional Support
Opera, ballet, plays, travel.
These hobbies relax my mind and to enjoy my life.
Timeline
Host Home Provider
Dungarvin Nevada
05.2018 - Current
Personal Care Giver
All Valley Home Health Care
06.2017 - Current
Inbound Call Center Representative
Sitel Call Center
10.2015 - 06.2016
Telephone Research Interviewer
Precision Opinion
03.2012 - 10.2013
Sales Associate Specialist
Ralph Lauren/POLO
08.2011 - 10.2018
Telephone Research Interviewer (outbound Surveys)
Marketing, Inc.
09.2003 - 05.2008
Administrative Assistant
United States Department Of Commerce
08.1999 - 08.2000
Executive Assistant/Office Manager
Cameo Temporary Agency
03.1992 - 05.1999
Administrative Assistant
Gateways Mental Health Hospital
08.1990 - 09.1991
MBA - Business Administration
University of Phoenix
Bachelor of Science - Human Services
University of Phoenix
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