JULIA GENTRY
Sterling Heights,MI
Summary
Dog Trainer with expertise in animal behavior and canine psychology, known for developing personalized training plans that enhance client-dog relationships. Utilizes positive and neutral reinforcement techniques to address behavioral issues, achieving high client satisfaction and repeat business. Committed to tracking progress and providing detailed reports for continuous improvement.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Animal Medical Center of Troy
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Dog Trainer
Tip Top k9
02.2024 - Current
- Conduct one-on-one training sessions, achieving consistent improvement in dog behavior and obedience
- Develop personalized training plans, resulting in a high client satisfaction rate and repeat business
- Utilize positive reinforcement techniques to address specific behavioral issues, leading to measurable progress
- Collaborate with clients to ensure training goals are met, enhancing overall client-dog relationships
- Track and document training outcomes, providing detailed reports to clients for ongoing improvement
Veterinary Assistant
Animal Clinic of Sterling Heights
09.2022 - 01.2024
- Assisted veterinarians during surgeries and procedures, ensuring smooth operations and patient safety
- Provided compassionate care to animals during recovery, enhancing patient comfort and well-being
- Maintained accurate medical records, ensuring compliance with veterinary standards and improving patient care
- Coordinated with veterinary team to streamline clinic operations, reducing wait times and increasing client satisfaction
- Administered medications and vaccinations, ensuring accurate dosages and timely treatments
- Educated pet owners on post-treatment care, fostering better recovery and health maintenance
- Maintained clean and sterile environments, reducing infection rates and promoting safety
Veterinary Assistant
The Pet Doctor
10.2021 - 09.2022
- Assisted veterinarians in surgeries and procedures, enhancing patient care and surgical outcomes
- Managed patient records and appointments, improving clinic efficiency and client satisfaction
Waitress
National Coney Island
06.2020 - 06.2022
- Handled multiple tables, ensuring prompt service and high customer satisfaction, leading to repeat business
- Worked closely with kitchen staff to ensure timely and accurate delivery of orders
- Provided friendly and attentive service, creating a welcoming atmosphere that encouraged customer loyalty and positive reviews
Education
High School Diploma -
Henry Ford High School
Sterling Heights05.2021
Skills
- Animal Behavior
- Behavioral Issues
- Canine Psychology
- Dog Handling
- Customer service
- Problem resolution
- Call center experience
- Order processing
- Filing
- POS systems expert
- Retail sales customer service
Languages
Japanese
Limited Working
English
Native or Bilingual
Timeline
Customer Service Representative
Animal Medical Center of Troy
08.2024 - Current
Dog Trainer
Tip Top k9
02.2024 - Current
Veterinary Assistant
Animal Clinic of Sterling Heights
09.2022 - 01.2024
Veterinary Assistant
The Pet Doctor
10.2021 - 09.2022
Waitress
National Coney Island
06.2020 - 06.2022
High School Diploma -
Henry Ford High School
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