Julia Gette

• Led cross-functional teams to enhance operational efficiency and streamline processes
• Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
• Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
• Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
• Developed a high-performing team through effective recruitment, training, and mentoring.
• Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
• Planned, directed, coordinated and assigned manpower to efficiently meet daily requirements and goals.
• Directed training and performance monitoring for 15 staff members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handle customers and assisted employees in problematic situations to maintain excellent customer service.
• Monitored daily cash discrepancies and inventory shrinkage.
• Trained and guided team members to maintain high productivity and performance metrics.

8,Streamlined support workflows, resulting in increased efficiency and reduced response times for customer inquiries.

• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
• Streamlined ticketing process to improve response times and customer feedback mechanisms.
• Conducted regular performance reviews, identifying areas for improvement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Collaborated with IT to integrate new support software, enhancing tracking and reporting capabilities for service metrics.
• Managed daily operations to ensure smooth functioning of the support department.
• Mentored junior staff members, 8-10, providing guidance and coaching to enhance their skillsets and career progression potential.

• Held the following positions in my tenure with the company:
• Toy and Sporting Goods Associate and then Manager, Showroom Manager, Customer Service Manager, Warehouse Manager, Assistant Jewelry Manager, Cash Office Associate
• Developed and implemented training programs for team members, fostering skill development.
• Oversaw inventory management systems, ensuring accuracy and timely replenishment of stock.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.