Julia Giampietro
Stamford,CT
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Dataiku
08.2023 - Current
- Awarded Customer Success Manager Rookie of the Year, 2024.
- Demonstrated adaptability and proficiency in understanding customer needs and building relationships during the BDR tenure, laying a solid foundation to be the first BDR in the company to transition to the CSM role.
- Managed a $3M book of business quickly ramping up to 19 customers in less than 6 months (half the time it normally takes a CSM to ramp) and 30 accounts in 1 year.
- Cultivated numerous champion and end-user relationships from scratch with customers who had never been supported by CSM.
- Collaborated cross-functionally with Sales Leaders, AEs, Data Scientists, External Partners, and Global Services team to ensure smooth onboarding, enablement, and expansion.
- Mitigated risk within accounts by identifying key pain points, showcasing Dataiku's value, providing future-proofing metrics.
- Supported customers in all industries, including Financial Services, Retail, CPG, Healthcare, and Life Sciences.
- Consistently focused on core Customer Success Pillars that led to healthy numbers across renewals, upsells, and adoption.
Strategic Business Development Representative
Dataiku
06.2021 - 08.2023
- Awarded Customer Success Manager Rookie of the Year, 2024.
- Demonstrated adaptability and proficiency in understanding customer needs and building relationships during BDR tenure, laying a solid foundation to be the first BDR in company to transition to CSM role.
- Managed $3M book of business quickly ramping up to 19 customers in less than 6 months (half the time it normally takes CSM to ramp) and 30 accounts in 1 year.
- Cultivated numerous champion and end-user relationships from scratch with customers who had never been supported by CSM.
- Collaborated cross-functionally with Sales Leaders, AEs, Data Scientists, External Partners, and Global Services team to ensure smooth onboarding, enablement, and expansion.
- Mitigated risk within accounts by identifying key pain points, showcasing Dataiku's value, providing future-proofing metrics.
- Supported customers in all industries, including Financial Services, Retail, CPG, Healthcare, and Life Sciences.
- Consistently focused on core Customer Success Pillars that led to healthy numbers across renewals, upsells, and adoption.
Senior Consultant
Daversa Partners
07.2019 - 06.2021
- Executed over 10 executive placements globally, including CEO, CRO, CMO, and President roles.
- Developed a rapport with clients (founders and C-level executives), meeting with them on a weekly basis to discuss and strategize over candidates, processes, and offers
- Provided an informed perspective on prospects while educating clients on how they match against key selection criteria, and presenting them with the best candidates in the market.
- Participated in international projects, including placements in Estonia and London, while creating an extensive network at the C-level.
- Maintained awareness of developments in the areas of industry compensation trends, general market, and competitive intelligence, primarily focusing on hypergrowth technology businesses.
- Acquired strong knowledge of private equity and venture capital companies, working together as limited partners.
Education
Marketing -
Fairfield University
05.2019
Fairfield University of the Arts
Skills
- Dataiku
- Mixpanel
- Salesforce
- Tableau
- Asana
- Consensus
- Outreach
- Salesloft
Awards
Customer Success Manager Rookie of the Year, 2024
Timeline
Customer Success Manager
Dataiku
08.2023 - Current
Strategic Business Development Representative
Dataiku
06.2021 - 08.2023
Senior Consultant
Daversa Partners
07.2019 - 06.2021
Marketing -
Fairfield University
Fairfield University of the Arts