Summary
Overview
Work History
Education
Skills
Timeline
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Julia Ginzel

Julia Ginzel

West Hollywood,CA

Summary

Enthusiastic bartender and server with over 9 years of experience in a high-capacity restaurant and bar setting. Proven expertise in creating memorable experiences by leveraging exceptional customer service and upselling skills. Adept at connecting with diverse clientele and passionate about ensuring each customer leaves with a smile. Seeking opportunities to contribute dynamic energy and extensive hospitality experience to a new team.

Overview

8
8
years of professional experience

Work History

Bartender

The Belmont
08.2021 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Fine Dining Server

Ysabel
02.2021 - 11.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server/Bartender

Dough Pizzeria & Bar
12.2019 - 04.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bartender

Coconuts Bar & Grill
05.2017 - 10.2019
  • Control high-volume situations and multi-tasking while keeping a sharp mind and working efficiently.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Demonstrate a positive attitude and energetic personality with a strong work ethic.
  • Skillfully anticipated and addressed guests service needs.

Server

Camden On The Lake Resort
05.2016 - 10.2018
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Associate of Science - Science Education

Allen Community College
05.2018

High School Diploma -

Topeka High School
Topeka, KS
12.2015

Skills

  • Communication
  • Customer Service
  • Suggested Selling
  • Adaptability
  • Time Management
  • Attention To Detail
  • Problem Solving
  • Multitasking
  • Memorization
  • Active Listening

Timeline

Bartender

The Belmont
08.2021 - Current

Fine Dining Server

Ysabel
02.2021 - 11.2022

Server/Bartender

Dough Pizzeria & Bar
12.2019 - 04.2020

Bartender

Coconuts Bar & Grill
05.2017 - 10.2019

Server

Camden On The Lake Resort
05.2016 - 10.2018

Associate of Science - Science Education

Allen Community College

High School Diploma -

Topeka High School

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Julia Ginzel