Julia Gomez-Ortiz
Kissimmee,FL
Summary
Compassionate medical professional with strong skills in patient care coordination and effective communication. Experienced in managing electronic health records and training staff to uphold compliance standards, ensuring quality care delivery and enhanced patient experiences.
Overview
17
17
years of professional experience
Work History
Security Supervisor
Walt Disney Parks and Resorts
10.2021 - 11.2025
- Supervised security personnel to ensure safety protocols adhered to park standards.
- Coordinated emergency response drills, enhancing team preparedness and guest safety.
- Monitored surveillance systems, identifying potential security risks and responding promptly.
- Developed training materials for new security staff, improving onboarding efficiency and compliance.
- Collaborated with local law enforcement during incidents to maintain public safety and order.
- Provided leadership during high-traffic events, maintaining crowd control and ensuring guest satisfaction.
- Recorded incident reports with detailed accounts of occurrences.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
Medical Assistant
Comfort Keepers
06.2022 - 10.2022
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Implemented effective communication strategies to relay patient needs to healthcare team.
- Advocated for patient rights and preferences in all aspects of care delivery.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Medical Assistant/Medical Receptionist
Griffin Hospital
09.2020 - 10.2021
- Administered patient care procedures and assisted with routine examinations.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Coordinated patient appointments and follow-up visits to optimize clinic efficiency.
- Educated patients on treatment plans, medications, and preventive care practices.
- Developed and maintained effective communication channels between patients and providers.
- Trained new staff on clinical protocols, enhancing overall team performance and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Scheduling Coordinator
Medical Specialists of Fairfield
01.2009 - 10.2021
- Scheduled appointments efficiently, optimizing patient flow and clinic operations.
- Coordinated communications between patients and healthcare providers to enhance service delivery.
- Managed patient records using electronic health record systems, ensuring data accuracy and compliance.
- Trained new staff on scheduling procedures and system navigation for seamless integration.
- Collaborated with medical teams to prioritize urgent cases, enhancing overall patient care quality.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
Education
Medical Assistant And Secretary Program -
Butler Business School
Bridgeport, CT06-2008
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Reliable team player
- CPR
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Patient care coordination
- Medical office administration
- Insurance claims
- Medical billing
- Verbal and written communication
Disney Quarterly Award
Quarterly Excellence Award- Walt Disney World
- Earned quarterly recognition for reliability, situational awareness, and maintaining safety standards while providing exceptional guest services.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Comfort Keepers
06.2022 - 10.2022
Security Supervisor
Walt Disney Parks and Resorts
10.2021 - 11.2025
Medical Assistant/Medical Receptionist
Griffin Hospital
09.2020 - 10.2021
Scheduling Coordinator
Medical Specialists of Fairfield
01.2009 - 10.2021
Medical Assistant And Secretary Program -
Butler Business School