Julia Grant
Summary
Emergency Department Clerk with experience in patient registration. Enhanced patient satisfaction and problem-solving skills. Skilled in Basic Life Support, insurance verification, office administration, and maintaining patient confidentiality.
Dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Eglin AFB Emergency Department Clerk
Appdiction Studio
10.2022 - 10.2024
- Improved patient experience by addressing inquiries and concerns with compassion and professionalism.
- Enhanced patient satisfaction by efficiently managing check-in and registration processes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performs health services management functions in support fo the ER
- Minimized errors in patient records by meticulously verifying demographic information and insurance coverage details upon check-in.
Assistant Supervisor
Orthopaedic Associates
03.2017 - 03.2022
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Worked closely with other supervisors to create a cohesive team that consistently met company objectives.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Destin Express Training
Destin, FLOkaloosa Tech College
Fort Walton Beach, FL 08.2009 - 05.2010
High School Diploma -
Florida Department of Education
Tallahassee, FL02.2009
Skills
- Office Administration
- Scheduling appointments
- Customer Service
- Multitasking
- CPR Certified
- Problem-Solving
- Clerical skills
- Detail-oriented
Timeline
Eglin AFB Emergency Department Clerk
Appdiction Studio
10.2022 - 10.2024
Assistant Supervisor
Orthopaedic Associates
03.2017 - 03.2022
Okaloosa Tech College
08.2009 - 05.2010
Destin Express Training
High School Diploma -
Florida Department of Education