Julia Graves
San Marcos,TX
Summary
Results-driven professional with experience in leadership and project management. Skilled in team collaboration, strategic planning, and process optimization. Adaptable and reliable, with strong focus on achieving measurable outcomes. Proficient in communication, problem-solving, and fostering cohesive work environment.
Overview
7
7
years of professional experience
Work History
Associate Lead with Keys
PetSmart
07.2024 - Current
- Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
- Coordinated promotional events that drove increased foot traffic and ultimately boosted sales performance across all product categories.
- Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
- Collaborated with management to develop new procedures for increased productivity in inventory management and loss prevention.
- Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
- Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
- Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
Cashier
PetSmart
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Supervisor
Elie Tahari
10.2023 - 03.2024
- Opens/ closes store
- Ensures operation runs smoothly
- Ensures guest have wonderful customer service
- Keeps a clean environment for guest
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Food & Beverage Area Supervisor
Schlitterbahn Waterpark
02.2023 - 10.2023
- Was in charge of the whole park of food and beverage employees, shared different tasking including but not limited to running bars, cabanas, food stands, and drink stands, helping in the warehouse, helping with catering, and helping with recruiting
- I was also flown out to one of our sister parks in October of 2022 to help them up in Minnesota
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Food & Beverage Area Supervisor
Schlitterbahn Waterpark
03.2022 - 10.2022
- Was in charge of the whole park of food and beverage employees, shared different tasking including but not limited to running bars, cabanas, food stands, and drink stands, helping in the warehouse, helping with catering, and helping with recruiting
Food & Beverage Supervisor
Schlitterbahn Waterpark
03.2020 - 09.2021
- In charge of each section and staff
- I make sure the area runs as smoothly as possible and take care of the employees in my section and around me
Seasonal Sales Supervisor
Elie Tahari
11.2020 - 01.2021
- Opens/ Closes the store
- Runs the store in a presentable fashion
- Cleans, and does well everyone in the store is happy shopping
Food & Beverage Lead
Schlitterbahn Waterpark
04.2019 - 09.2020
- In charge of the food stand and staff
- Below the supervisors and managers
- Cook food, and make sure everything runs smoothly
Food & Beverage Cashier
Schlitterbahn Waterpark
04.2018 - 09.2018
- Took people’s orders, and gave them their food
- I had to present good customer service
Education
Bachelor's Degree - Psychology
Texas State University
San Marcos, TX05-2026
High School -
San Marcos High School
San Marcos, TX01.2020
Skills
- CPR/AED certified
- First Aid certified
- Food handlers license
- TABC license
- Knowledge in Food and Beverage
- Customer service
- Leadership
- Supervision
- Communication
- Time management
- Problem solving
- Store operations
- Cash handling proficiency
- Strong leadership
- Workplace safety
- Cash handling
- Customer service management
- Team building
- Cash handling accuracy
- Task delegation
- Training and mentoring
Hobbies Clubs
- Tri-M Music Honor Society
- HOSA
- National Honor Society
- Hill Country Youth Choir at Texas State
- Mixed Chamber choir at San Marcos High School
- Varsity Women Chamber Choir at San Marcos High School
Awards Accomplishments
- State Solo and Ensemble choir member
- Region Treble Choir member of 2018-2019
- Staff Member of the Week
- Supervisor of the year
Timeline
Associate Lead with Keys
PetSmart
07.2024 - Current
Cashier
PetSmart
04.2024 - Current
Sales Supervisor
Elie Tahari
10.2023 - 03.2024
Food & Beverage Area Supervisor
Schlitterbahn Waterpark
02.2023 - 10.2023
Food & Beverage Area Supervisor
Schlitterbahn Waterpark
03.2022 - 10.2022
Seasonal Sales Supervisor
Elie Tahari
11.2020 - 01.2021
Food & Beverage Supervisor
Schlitterbahn Waterpark
03.2020 - 09.2021
Food & Beverage Lead
Schlitterbahn Waterpark
04.2019 - 09.2020
Food & Beverage Cashier
Schlitterbahn Waterpark
04.2018 - 09.2018
Bachelor's Degree - Psychology
Texas State University
High School -
San Marcos High School
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