Julia Gray
Highlands Ranch,CO
Summary
SENIOR IT STRATEGIST, INNOVATION AND OPERATIONS LEADER IN SOFTWARE DELIVERY AND SUPPORT
Senior-level IT Manager, Certified SCRUM Master, Agile Transformation Leader with experience in a complex and matrixed environment. Extensive experience managing teams that deliver from intake to implementation. Proven ability to bridge technology and business goals to provide product solution and delivery. Excellent communicator with emphasis in building strong client relationships throughout the Software Development Lifecycle.
Overview
9
9
years of professional experience
Work History
Senior Manager Solution and Deliver Support
Colorado Governor’s Office of Information Technology
2021.01 - Current
- Implemented and developed operational standards, policies and procedures.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
Application Service Manager
Colorado Governor’s Office of Information Technology
2016.01 - 2021.01
- Primary customer contact for all application service-related inquiries and issues
- Ensure ongoing application service delivery and support meet agreed service level commitment and customer requirements
- Identify opportunities for application service improvements and raise the recommendation to the customer business liaisons for assessment and inclusion in the overall application service strategy
- Solicit required data, statistics and reports for analysis
- Facilitate effective application service monitoring and performance
- Ensure service management systems and tools are in place that will meet the needs of the new or changed service and the technical design of the service will meet the documented and agreed to business requirements
- Ensure customer requirements are fully understood, documented, and agreed upon
- Follow processes and procedures to evaluate and recommend vendors as part of the Service Design package
- Design Service Level packages to meet the documented business requirements
- Create the plans to transition and operate the service
- Ensure that staff and end users have the necessary training to transition and operate the service
- Create a financial model for the new service to be included in the Service Design package.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Education
Bachelor of Arts (B.A.) in Business Administration -
California Baptist University
Skills
- Strategic Planning
- Talent Development
- Budget Oversight
- Partnership Development
- Team Leadership
- Work Planning and Prioritization
- Operations Management
- Data-driven decision-making
- Operations Planning
Accomplishments
- Currently managing 4 Software Delivery and Support Managers, 2 Application Architects, and 60 indirect reports providing services to the Colorado Department of Corrections and Department of Natural Resources
- Managed a team of 18 full-stack developers specializing in C#.NET, PHP Laravel, Google App Engine, Azure DevOps, and both on-premises and cloud-based applications
- Led high-performing Agile teams, coordinated matrix teams to deliver the BinaxNow Rapid Testing Solution within 7 days for the Governor’s COVID testing initiative
- Partnered with Amazon Web Services to develop the BinaxNow Free Kit Ordering Solution, meeting budget, scope, and time requirements
- Managed and led technical teams during the COVID-19 response, scaling systems to support over 6 million lab results, aiding the Governor’s reporting to Colorado citizens
- Served as the Lead Technical Advisor for the COVID Infrastructure team
- Delivered the Colorado Practice Model – Excellence in Child Welfare for the Department of Human Services
Training/Certifications/Tools
- Transformation Lean-Agile Master training
- SOLVE Boot Camp training
- Facilitation training
- ITIL certified
- SCRUM Certified
- SSRS training
- Lean certified
- Business Analyst certified
- AWS Practitioner(in progress)
- Supervisor Training and Review (STAR) Certified
- SQL/MySQL, GAE, AzureDevops, MS Project, Visio, SQL Server Management Studio, ServiceNow, CA ServiceDesk
Timeline
Senior Manager Solution and Deliver Support
Colorado Governor’s Office of Information Technology
2021.01 - Current
Application Service Manager
Colorado Governor’s Office of Information Technology
2016.01 - 2021.01
Bachelor of Arts (B.A.) in Business Administration -
California Baptist University
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