Júlia Grioles-Sticha
Denver,CO
Summary
Bilingual Sales and Customer Success Professional experienced in SaaS, account management, and business development. Built strong client relationships and delivered solutions that enhanced customer satisfaction and retention through effective engagement and relationship management. Managed customer accounts, supported client growth, and resolved challenges, contributing to business growth and maintaining high levels of client engagement.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Vertafore
Denver, CO
10.2025 - Current
- Manage a portfolio of approximately 280 customer accounts, serving as the primary point of contact for relationship management and ongoing support
- Build and maintain strong relationships with agency owners, stakeholders, and key decision-makers to drive customer satisfaction and retention
- Conduct regular customer meetings to review business needs, discuss solutions, and identify opportunities to maximize value from Vertafore products
- Partner with customers to address challenges, answer product-related questions, and coordinate internal resources to support their success
- Collaborate with cross-functional teams including Sales, Support, Product, and Customer Success to resolve issues and improve the overall customer experience
- Identify growth opportunities within existing accounts through consultative conversations and strategic account planning
- Develop strong knowledge of the insurance industry and Vertafore’s product suite to provide relevant guidance and recommendations
- Support customer retention efforts by building trust, strengthening relationships, and ensuring long-term customer value
- Leverage customer insights and data to proactively engage accounts and improve overall account health
Business Development Representative
Vertafore
Denver, CO
04.2025 - 10.2025
- Prospected and engaged insurance agencies through outbound calls, emails, and strategic outreach campaigns
- Qualified inbound and outbound leads by identifying business needs, challenges, and fit for Vertafore’s insurance technology solutions
- Partnered closely with Account Executives (AEs) to build pipeline, support sales opportunities, and ensure a smooth handoff process
- Conducted research on prospective clients and key decision-makers to identify new business opportunities
- Built relationships with prospects through consultative conversations and consistent outreach
- Collaborated with sales and marketing teams to support lead engagement and pipeline development efforts
- Developed knowledge of the insurance industry and Vertafore’s product suite to effectively communicate value to prospective customers
- Promoted to Account Manager within 6 months based on performance, adaptability, and ability to build strong customer and internal relationships.
Server
Fogo de Chão
Lone Tree, USA
10.2024 - 04.2025
- Delivered exceptional customer service by making guests feel welcome, taking and inputting orders, recommending menu items, and addressing ingredient/allergen inquiries.
- Promoted restaurant specials and limited-time offers while accurately serving food, beverages, and refills.
- Handled transactions, including credit card and cash payments, and encouraged participation in the restaurant's loyalty program.
- Maintained a clean and organized section, bused and reset tables promptly, and ensured server stations were fully stocked.
- Fostered a welcoming atmosphere for both Brazilian and American customers, enhancing the dining experience.
- Awarded "Most Positive Reviews" for three consecutive weeks, reflecting a commitment to outstanding customer service and guest satisfaction.
- Promoted to Server Trainer in December/2024, responsible for onboarding and mentoring new team members, ensuring they delivered exceptional service and adhered to company standards.
Restaurant Manager
Padoca - Brazilian Restaurant
Denver, USA
03.2023 - 09.2024
- Managed online engagement with customers, developing marketing strategies for social media to increase business visibility.
- Prepared the daily shopping list, ensuring necessary items were stocked for smooth restaurant operations.
- Provided customer service, ensuring quality interactions and creating a welcoming atmosphere for Brazilian and American customers.
- Operated the cash register and handled payments accurately.
- Answered phone calls and received customer orders, addressing suggestions and inquiries effectively.
Printing Manager
Purple Rain Prints LLC
Madison, USA
06.2022 - 11.2022
- Managed printing processes, including setting up and loading printers and inspecting print products to ensure high quality.
- Worked with Excel spreadsheets, confirmed product specifications, and coordinated print orders.
Head Coach
TetraBrazil - Baraboo Soccer Club
Baraboo, USA
04.2022 - 11.2022
- Coached four girls' soccer teams and won the Wisconsin Youth Soccer Association Girls Recreational Coach of the Year Award 2022, being selected out of 180 soccer coaches across Wisconsin.
- Served as Head Coach for girls' soccer teams (U9, U10, U11, U12, U13, and U14), performing technical, tactical, physical, and creative exercises to improve the players' skills and teamwork.
- Coordinated the teams' lineups, managed schedules, and prepared weekly training programs based on individual players' and teams' needs and objectives.
Head Coach
Challenger Sports | TetraBrazil - Baraboo Soccer Club
Baraboo, USA
04.2019 - 11.2020
- Coached four girls' soccer teams and won the Wisconsin Youth Soccer Association Girls Recreational Coach of the Year Award 2022, being selected out of 180 soccer coaches across Wisconsin.
- Served as Head Coach for girls' soccer teams (U9, U10, U11, U12, U13, and U14), performing technical, tactical, physical, and creative exercises to improve the players' skills and teamwork.
- Coordinated the teams' lineups, managed schedules, and prepared weekly training programs based on individual players' and teams' needs and objectives.
Volunteer, Premium Area Coordinator
FIFA Confederations Cup - Brazil
, Brazil
06.2013 - 08.2013
- Volunteered for FIFA Confederations Cup 2013 after rigorous evaluation; coordinated VIP parking, managed vehicle entry/exit, and facilitated interactions with FIFA officials, international celebrities, and athletes, including FIFA President.
- Welcomed semifinalist teams (Brazil, Spain, Italy, and Uruguay) by coordinating bus arrivals, managing fan interactions, and directing players to designated areas to ensure smooth operations around the stadium.
Education
Bachelor's degree - Sports Science
University of Campinas
Limeira, SP 03.2012 - 01.2017
Instructions in Soccer Coaching and Corporate Training Certificate -
TetraPrep
Campinas , SPSkills
- Digital Marketing
- Lead generation
- Sales
- Client relations
- Qualifying leads
- Relationship management
- Problem solving
- Time management
- Microsoft Office & Google Business Suite
Timeline
Account Manager
Vertafore
10.2025 - Current
Business Development Representative
Vertafore
04.2025 - 10.2025
Server
Fogo de Chão
10.2024 - 04.2025
Restaurant Manager
Padoca - Brazilian Restaurant
03.2023 - 09.2024
Printing Manager
Purple Rain Prints LLC
06.2022 - 11.2022
Head Coach
TetraBrazil - Baraboo Soccer Club
04.2022 - 11.2022
Head Coach
Challenger Sports | TetraBrazil - Baraboo Soccer Club
04.2019 - 11.2020
Volunteer, Premium Area Coordinator
FIFA Confederations Cup - Brazil
06.2013 - 08.2013
Bachelor's degree - Sports Science
University of Campinas
03.2012 - 01.2017
Instructions in Soccer Coaching and Corporate Training Certificate -
TetraPrep