Julia Guerra

· Reported incidents that negatively affected child safety.

· Produced weekly reports and parent contact notes for caseload.

• Oversaw daily routines of youth in placement and delivered services related to basic human needs.
• Mentored and supported young people through collaborative activities and social programs.
• Documented child progress, reporting extreme changes in behavior.
• Encouraged completion of daily chores and personal hygiene practices.
• Provided close supervision and monitored daily activities of children in facility.

• Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
• Facilitated payment of invoices due by sending bill reminders and contacting clients
• Generated financial statements and reports detailing accounts receivable status.
• Completed daily accounts receivable ledger reconciliations.
• Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.
• Generated, mailed and monitored invoices.
• Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
• Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
• Updated customer accounts and processed payments.
• Reached out to vendors and customers in order to resolve account problems.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
• Generated monthly statements for accounts receivable operations.
• Performed administrative tasks to support strategic initiatives.
• Contacted customers via email and phone to determine when past due invoices would be paid.
• Calculated unpaid invoices to maintain updated receivables reports.
• Updated receivables by totaling unpaid invoices.

Collection Specialist:

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Received payment and posted to appropriate customer accounts.
• Processed payments over phone and set up recurring drafts.
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
• Arranged for debt repayment and established repayment schedule based on customer finances.
• Recorded and updated customer personal accounts with accurate contact information.
• Met demands of busy collections group by performing high volume of daily calls.
• Reviewed accounts to determine payment plan compliance.
• Negotiated credit extensions to assist customers in paying overdue accounts.
• Located debtors by utilizing skip tracking and other strategies.

Data Entry

• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Reviewed and updated account information in company computer system.
• Proofread documents and edited materials to correct grammar and spelling mistakes.
• Created monthly reports, closed terminated records and performed chart audits to maintain concise records.
• Reviewed source documents to locate required data for entry.
• Compiled and documented statistical information for reports.
• Scanned and eliminated outdated records to reduce physical document storage footprint.
• Identified, corrected and reported data entry errors.
• Compiled data from source documents prior to data entry.
• Communicated with coworkers regarding deadlines and project milestones.
• Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.

• Assessed historical records, maps, and topographical data as part of survey operations.
• Consulted with city leaders, landowners, contractors, and federal authorities.
• Consulted with title department to resolve tax liens, boundary disputes and encroachments.
• Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Assisted Office Manager in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
• Processed rehires, transfers, terminations, garnishments and withholdings.
• Onboarded new employees in time reporting and payroll systems.
• Corrected payroll transactions by voiding checks and issuing stop payment orders.
• Calculated and applied wage garnishments.
• Worked with HR staff to accurately track and update paid time off.
• Supervised proper processing of garnishments, offered child support and distributed wage assignments.
• Followed IRS guidelines and state regulations when submitting payroll taxes.
• Created and submitted reports regarding background investigations, highlighting special findings.
• Contacted references by phone and in person to validate information.
• Reviewed appropriate records to obtain facts about individuals.
• Ran background checks of individuals to obtain data on character, financial status and personal history.
• Reviewed gathered information to assess or detect issues.
• Investigated background of claimants and witnesses to uncover past criminal activity.
• Destroyed files and materials upon request using [Type] method to prevent data breaches.
• Pulled files for staff, management and third-party requests.
• Destroyed outdated and protected information in digital and physical formats.
• Wrote professional business correspondence to maintain strong line of communications.
• Maintained inventory of file room supplies such as paper products, stamps, folders and labels.
• Remained highly organized and detail-oriented while working on several cases simultaneously.
• Displayed superior confidentiality in mail, telephone and in-person communications.
• Provided administrative support services for senior partners and firm associates for various types of litigation.

• Processed warranty paperwork for accurate documentation, reporting and filing.
• Complied with confidentiality regulations in handling customer information.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Onboarded new employees in time reporting and payroll systems.
• Managed payroll for temporary, hourly, and salaried employees.
• Established employee payroll files and updated existing files with new information.
• Calculated accurate wages, including overtime, salary increases and bonuses.

• Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
• Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
• Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
• Birth Certificate
• Followed federal and state guidelines for release of information.
• Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
• Retrieved, sorted, copied, and filed all documents and paperwork.
• Created or updated records with new files or information.
• Scanned images and documents with careful attention to clear scans and to correct document naming conventions.

• Identified and analyzed legal documents, discoveries and contracts.
• Organized client calendars, prepared mailings and handled high call volumes.
• Submitted electronic filings and organized court materials, schedules and actions.
• Filed pleadings and paperwork with court clerk to meet strict deadlines.
• Prepared clients for appointments, depositions and testimony.
• Answered customer questions regarding shipments.
• Entered, organized and secured digital data for cases and billing records.
• Scanned and filed forms, reports, correspondence and receipts.
• Retrieved requested files and delivered to appropriate personnel.

• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
• Placed prices and descriptive signage to enhance displays and promote items.
• Collaborated with finance departments to forecast and determine raw material costs.
• Gathered and analyzed demographic data based on income, average age and sell-through statistics.
• Consulted with management and advertising teams to plan optimal promotions.
• Employee schedules.