Julia Gutierrez
Canton
Summary
Reliable professional with strong customer engagement and conflict resolution skills. Experienced in mentoring staff to enhance team performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Store Support Associate
Carters Oshkosh
Canton, MI
08.2023 - 03.2026
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Trained new associates on company policies, procedures, and effective customer service techniques.
- Managed inventory levels, accurately restocking shelves and maintaining product displays.
- Collaborated with team members to streamline store operations, improving overall efficiency.
- Implemented visual merchandising standards to promote brand visibility and drive sales growth.
Part Time Store Manager
Carters Oshkosh
Canton, MI
05.2023 - 08.2023
- Led daily store operations, ensuring high standards of customer service and satisfaction.
- Mentored and trained staff, enhancing team performance and operational efficiency.
- Analyzed sales data to optimize inventory management and product placement strategies.
- Developed promotional displays that increased product visibility and drove sales growth.
Sales Associate
Carters Oshkosh
Canton, MI
01.2021 - 05.2023
- Cultivated strong relationships with customers, providing tailored recommendations to boost satisfaction.
- Trained new associates on customer service standards and product knowledge.
- Assisted in maintaining store organization and visual merchandising to enhance customer experience.
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
After School Child Care Assistant
Roots Montessori School
Plymouth, MI
02.2022 - 06.2022
- Supervised and cared for children ages 3–10 in a safe and supportive environment.
- Supported students with homework, fostering positive learning habits and academic confidence.
- Guided children's behavior using positive reinforcement and age-appropriate redirection techniques.
- Designed and led recreational and educational activities, enhancing children's engagement and skill development.
- Collaborated with staff to address students' needs, ensuring a cohesive support system.
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MI06.2026
High School Diploma -
Salem Highschool
Canton, MI06.2022
Skills
- Customer engagement
- Workplace safety
- Teamwork and collaboration
- Stock control
- Conflict resolution
- Time management
- Problem-solving
- Dependable and trustworthy
- Relationship building
- Goal-oriented mindset
Timeline
Store Support Associate
Carters Oshkosh
08.2023 - 03.2026
Part Time Store Manager
Carters Oshkosh
05.2023 - 08.2023
After School Child Care Assistant
Roots Montessori School
02.2022 - 06.2022
Sales Associate
Carters Oshkosh
01.2021 - 05.2023
Bachelor of Science - Psychology
Grand Valley State University
High School Diploma -
Salem Highschool