Julia Hadley
Tullahoma,TN
Summary
Seasoned professional with a robust background in claims processing and customer service, notably at State Farm. Excelled in roles requiring complex problem-solving and relationship building, driving operational improvements and fostering client satisfaction. Demonstrated expertise in policy interpretation and conflict resolution, achieving significant enhancements in service delivery and efficiency. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer / team member a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Claims Associate
State Farm
Tullahoma, TN
05.2023 - Current
- Maintain accurate records of all claim processing activities in accordance with company policies and procedures.
- Correspond with insured or agent to obtain information or inform of account status or changes.
- Provide quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Review documentation and accounts to gain full picture.
- Collaborate with other departments within the organization to address multi-faceted problems that required interdepartmental solutions.
- Identify and pursue opportunities for subrogation to recover funds from third parties responsible for losses.
- Assist claimants, providers and clients with problems or questions regarding claims.
- Communicate effectively with policyholders, providing updates and explaining the claims process clearly.
- Resolve customer complaints related to denied or delayed claims in a professional manner.
- Deliver quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Negotiate settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Precisely calculate refunds, premiums, and adjustments.
Co-owner / Manager
Self Employed Web
Shelbyville, TN
07.2002 - 11.2014
- Maintained high standards of customer service throughout the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed monthly audits of store operations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Created promotional campaigns to drive footfall into the store.
- Structured HR consulting services to support clients during organizational developments and changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Scheduled staff shifts according to business needs.
- Delegated work to staff, setting priorities and goals.
- Managed relationships with external vendors and service providers.
- Ensured compliance with all relevant health, safety and security regulations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Facilitated prompt resolution of customer problems and complaints.
- Organized special events such as product launches, promotions or discounts.
- Managed financial operations, including budgeting, payroll, and cash flow management.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Formed and sustained strategic relationships with clients.
- Implemented strategies to increase sales and profitability of the shop.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Developed and implemented procedures for the efficient operation of the shop.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ04-2024
Skills
- Claims processing
- Claims investigation
- Policy interpretation
- Claims
- Accident review
- Settlement agreements
- Work prioritization
- Complex Problem-solving
- Policy implementation
- Documentation and reporting
- Verbal and written communication
- Business development
- Budget control
- Decision-making
- Relationship building
- Conflict resolution
- Time management
- Safety procedures
- Expense tracking
- Customer service
- Team leadership
- Clear communication
- Employee onboarding
Timeline
Claims Associate
State Farm
05.2023 - Current
Co-owner / Manager
Self Employed Web
07.2002 - 11.2014
Bachelor of Science - Psychology
Grand Canyon University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
N. Masters-StokesN. Masters-Stokes
Business Operations Assistant at State FarmBusiness Operations Assistant at State Farm
Levi McClendonLevi McClendon
Subrogation Adjuster at State FarmSubrogation Adjuster at State Farm
Anthony J SamsAnthony J Sams
Parttime Customer Service Leader at Food LionParttime Customer Service Leader at Food Lion