Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Haller

Bend

Summary

A well-rounded team player with solid skills in project management, problem-solving, and working with others. Known for being adaptable, creative, and always ready to take the initiative.


Hands-on and resourceful, with a knack for tackling challenges and finding smart solutions. Strong attention to detail and great at juggling multiple tasks, especially in fast-moving environments.


Always looking for ways to improve how things work, help the team succeed, and contribute in meaningful ways.

Overview

6
6
years of professional experience

Work History

Senior Mid Market Onboarding and Implementation

Peek Pro
09.2023 - Current


  • Onboard and implement a pipeline of new Peek operators and support them through the onboarding journey, optimizing them for success.
  • Facilitate training sessions for new operators focused on how the PeekPro product suite can optimize their business.
  • Alleviate and understand partner concerns. es.
  • Install PeekPro booking buttons on new partners’ websites through various CMS platforms. Customize PeekPro to suit our new partners’ business needs best.
  • Provide consultative guidance to optimize online booking conversions and PeekPro setup structure.
  • Work multi-functionally with Sales, Product, Engineering, and Operations to resolve partner issues and provide user feedback.

Mid Market Onboarding Specialist

Peek
04.2022 - 09.2023
  • Responsible for handling higher revenue-generating clients.
  • My Average QA Score is 96%
  • Built over 120 accounts and installed them on various website platforms
  • Collaborated with a team that included a project manager, client success manager, account executive, and client.
  • Installed over $255,300K of net revenue in Q3 (July, Aug, and Sept)

Small/Medium Sized Specialist

Peek
06.2021 - 04.2022
  • As an onboarding specialist, I provide a seamless transition for Tour and Rental operators in various verticals to our online booking software.
  • The onboarding process consists of obtaining critical information from the owners, managers, and web developers to generate a hub for them and their employees to manage reservations, review reporting, and diversify their marketing efforts.
  • My responsibility is to customize and tailor their customer's experience on their website through our widgets. This can be adding branding, coordinating color schemes, or using similar wording and language through the booking flow to encourage a native and 'built-in' feel to their site.
  • I then scheduled online training with the owners and staff to demonstrate the features, functionality, and improvements Peek offers.
  • Training material and agendas would be adjusted to fit the unique use cases of the operator.
  • Once all parties are comfortable with the current state of their account within Peek, I would be responsible for installing their online booking widgets on their site. This could be through WordPress, Squarespace, GoDaddy, raw HTML/CSS, or any other site host.
  • After the operator is live with Peek on their site, I would then provide post-install support to assist in any unforeseen changes, provide additional training on their account, and suggest revenue-generating features that they aren't currently utilizing.

Client Success Manager

Helpr App
04.2019 - 03.2020
  • Worked with clients to ensure they were receiving the tools and support needed to achieve their goals.
  • Organized companywide launches with new clients.
  • Assisted in onboarding new clients.
  • Organized onsite events to promote engagement.
  • Discussed the benefit with parents and human resource professionals.
  • Worked with parents 1-1 to find long-term child-care solutions.
  • Worked closely assisting the CEO and President.

Education

Bachelors of General Disciplinary Studies - Social Behavior & Human Understanding

University of Arizona
Tucson, Arizona
08.2012

Skills

  • Project Management Skills
  • Well versed in Salesforce
  • Cross Team Collaboration
  • Flexible and adaptable
  • Excellent communication
  • Multitasking Abilities
  • Decision-making

Timeline

Senior Mid Market Onboarding and Implementation

Peek Pro
09.2023 - Current

Mid Market Onboarding Specialist

Peek
04.2022 - 09.2023

Small/Medium Sized Specialist

Peek
06.2021 - 04.2022

Client Success Manager

Helpr App
04.2019 - 03.2020

Bachelors of General Disciplinary Studies - Social Behavior & Human Understanding

University of Arizona

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