Julia Hamilton
Saint Marys,KS
Summary
Customer-oriented, strategic-thinking sales professional with experienced customer service leader able to generate leads, connect with customers and close sales. Dedicated to continuous improvement and personal achievement. Resourceful, analytical and diligent with natural leadership and exceptional team-building talents.
Overview
7
7
years of professional experience
Work History
General Laborer
AVC Home Construction
03.2023 - 07.2023
- Demo work
- Install cabinets, custom framework, etc
- General contracting
- Performed quality checks on products and materials to identify any defects
- Performed general housekeeping and cleaning tasks
Recieving and Inventory Specialist
Boot Barn
09.2022 - 03.2023
- Process all incoming/out coming inventory with accuracy
- Verify all merchandise deliveries are compliant and accurate to Company standards
- Ensure all merchandise is prepared for selling floor and complies with all company ticketing and signage guidelines
- Place EAS tags on merchandise before moving it to sales floor to meet LP guidelines
- Ensuretimely and accurate input for all freight information through appropriate systems
- Execute all return to vendors, orders, transfers, re-tickets or mark downs efficiently and timely to Company policies and procedures.
General Manager
Liberation Barbell Club
10.2020 - 04.2022
- Conducted job interviews, trained, supervised and motivated team of 10 people
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, gym environment
- Oversaw all coaches on staff
- Oversaw gym classes
- Event planning and organization
- Handle all day to day gym operations
- Run programs offered to help community with their fitness needs
Key Holder
Boot Barn Key Holder
06.2018 - 03.2020
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
- Taught staff how to handle difficult situations with calm and professionalism
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience
- Supervised sales team employees by training, coaching and sharing innovative sales tactics
- Enforced and optimized departmental procedures and goals to optimize team performance and productivity
- Delegated tasks to employees based upon individual strengths and experience in
- Conducted job interviews, trained, supervised and motivated team of retail professionals to provide knowledgeable and fast service to every guest
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Maintained detailed and accurate accounting records by overseeing documentation of sales and purchases
- Worked one-on-one with employees to motivate while delivering constructive criticism in a busy, retail environment
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Processed credit card payments and counted back change and currency with 99% accuracy rate
- Delegated tasks to employees
- Kept merchandise organized and presentable to promote consistent purchases
- Reviewed purchases for fraudulent activities.
Assistant Manager
Torrid
06.2017 - 03.2018
- Hired and mentored sales team personnel to display excellent product knowledge and selling techniques
- Created attractive displays for merchandise to enhance sales
- Reviewed purchases for fraudulent activities
- Leveraged persuasive communication skills to convince customers to make purchases
- Provided expert product and service information
- Interfaced with customers, determined needs, provided recommendations and up-sold services
- Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
- Organized and displayed items in visually appealing manner
- Proactively identified and solved complex problems that impacted operations management and business directions
- Listened to customer needs and preferences to provide accurate advice
- Assisted customers with product selection, sales, and returns
- Mentored personnel in company policies, product specifications, customer service and sales techniques
- Pleasantly greeted customers, offered assistance and explained details regarding latest promotions
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Operated cash register to process cash, check and credit card transactions.
Personal Trainer Manager
LA Fitness
06.2016 - 06.2017
- Coordinated marketing efforts to promote fitness and wellness programs.
- Helped clients set and achieve health and wellness goals.
- Provided individualized fitness assessments, program designs and nutrition counseling services.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
- Met or exceeded monthly revenue and training goals.
Education
Bachelor of Arts - Sociology, Health & Wellness
Northern Arizona University
Flagstaff, AZ06.2017
Skills
- Customer service
- Communication skills
- Management
- Inventory control
- Interviewing
- Event planning
- Shipping & receiving
- Merchandising
- Sales
- Recruiting
- Payroll
- Microsoft Office
- Purchasing
- Assembly
- Cabinet installation
- Fixture installation
- General Tool Knowledge
- Data Accuracy
- Hand and Power Tool Operation
Timeline
General Laborer
AVC Home Construction
03.2023 - 07.2023
Recieving and Inventory Specialist
Boot Barn
09.2022 - 03.2023
General Manager
Liberation Barbell Club
10.2020 - 04.2022
Key Holder
Boot Barn Key Holder
06.2018 - 03.2020
Assistant Manager
Torrid
06.2017 - 03.2018
Personal Trainer Manager
LA Fitness
06.2016 - 06.2017
Bachelor of Arts - Sociology, Health & Wellness
Northern Arizona University
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